231 jobs found in Liverpool

We are seeking a Financial Services Platform Manager to join our team. The ideal candidate will have experience of Investment/Wealth Management platforms, in order to support the Wealth platform, whilst also managing a team of Support Engineers. Job Responsibilities: Managing the L2 Application Support team, completing monthly 121s, setting and measuring team KPIs, maintaining personal development plans, managing performance. Manage and monitor Incidents, Requests, Changes, Problems, and Risk actions within the teams remit, ensuring tasks are completed within SLA and identifying opportunities to reduce demand or shift left Support business and 3rd party service reviews with operational performance measures and escalations (Incident, Request, Change, Problem, Risk) Support the Products strategic life cycle and enterprise architecture, feeding operational KPIs and requirements in to the Product Owner, and managing Operational Acceptance for Releases and any new or changed functionality. Champion Problem management, both reactively understanding root cause and managing lessons/actions, and proactively completing trend analysis to reduce demand. Managing the L2 Application Support team resource model, understanding capacity and demand, supporting any Programme delivery resource requests, scheduling resource based on agreed priorities. Your Experience: Strong finance background, ideally Investment/Wealth Management Leadership experience is a must Experience of supporting and producing valuations, statements and client output.

Operations Administrator £20k-£24k Permanent, Full time Liverpool (hybrid-working) Operations Administrator is required to join a dynamic and high-calibre organisation with endless opportunities. My client is looking for an individual looking to make the next step in their career with a leading Wealth and Investment Management organisation. Key responsibilities of the Operations Administrator: Analysing and Reviewing Reports Data Analysis System Input Assist with all administrative tasks, including data entry. Using own initiative with minimal supervision, prioritising workload, initiating action and resolving problems. Performing a variety of essential audit duties. Checking the accuracy of a client's financial information. Validating information such as invoices and bank statements against underlying client records. Required skills and experience of the Operations Administrator: Admin experience (desirable) Strong IT skills Excellent communication skills both verbal and written. Strong attention to detail Good problem-solving and analytical skills. The company offers strong progression paths and excellent benefits including a 9% pension contribution, 28 days holiday and annual bonus. This is fantastic opportunity to join a well-established organisation with the option for hybrid working. If you believe you have the necessary skills and experience for the Operations Administrator, please apply now, or contact Olivia Lawrenson at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we can help improve your recruitment experience. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.

Job Purpose To analyse, design, develop and configure ICT solutions that improve efficiency, reduce costs and enhance user experience, working with Business Analysts, Data/BI Analyst, cross-functional teams and other stakeholders. Key Objectives To lead on translating business and functional requirements into technically feasible solutions that enable organisational improvement and transformation. To lead on resolving complex ICT helpdesk tickets, providing efficient and effective ICT applications support to the organisation. To participate in the selection and management of new systems and suppliers. To collaborate with the Data/BI Analyst in delivering management information, analysis and reports to the business. To support the Business Systems Manager to champion the use of fit for purpose' applications across the organisation. Key Result Areas Designing, developing and configuring solutions based on business and functional requirements. Creating technical specifications and project documentation for solutions. Identifying and managing opportunities and risks for system and process improvements. Supporting business transition, change management and user education. Staying updated on the latest IT advancements to automate and modernize systems. Working closely with System Owners, Business Analyst, Data/BI Analyst and end users to deliver solutions that meet their needs and expectations. Leading on the full project lifecycle, including testing, training, documentation and post go-live support of solutions. Ensuring data quality and integrity in information and reports. Delivering the ICT digital strategy with the ICT team. Ideal candidate skills: Ability to identify, document and configure solutions based on end user requirements and technical feasibility. Strong facilitation and influencing skills with stakeholders at all levels. Strong database and TSQL skills, including writing complex SQL queries and developing the database. Reporting skills using SSRS to present information in an intuitive way. MS Office skills, especially Excel and Access. Testing skills, both destructive and UAT. Analytical skills, including identifying data issues and enforcing data integrity. Benefits: Competitive Salary 100% remote working Development support Public sector pension scheme Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Report to the Cyber Security Manager, you will perform cyber security operations engineering duties, work with the external SOC and internal IT Infrastructure team closely. It is a hybrid role, 2 days working in Liverpool / Glasgow / Bracknell office is expected. Client Details Our client is a leading wealth management and professional service business in UK. Description Be the escalation point of security incidents Work with SOC to ensure appropriate monitoring and triage on alerts, events, or incidents Analyse security reports to identify trends and support the development of strategies to drive secure behaviours throughout the business Perform threat hunting duties Maintain and deliver email Phishing campaigns, reporting and remediation management Maintain security of IPS\Network Detection Tools Manage risk and vulnerabilities by scanning tools Provide security reports and ensure the security date is up to date Review technical and project documents to provide cyber security advice in the system and application implementation process Profile Demonstrated experience in Cyber Security Operations Experience and good understanding in IT infrastructure, ideally has worked for the related roles like infrastructure engineer Experience in SIEM Familiar with and experienced in Azure / M365 environment Job Offer Hybrid working - 2 days, choose from either Liverpool / Glasgow / Bracknell Discretionary bonus Medical

Are you passionate about developing C#? My client is looking for a Full Stack Developer to join a growing Web Development team in Liverpool. The plan is to accelerate the development of software solutions and build a larger team of Software Developers to support ongoing projects. This business offers a structured progression path for junior/mid-level developers to reach a Senior Development role and beyond. Within the role you will design, develop, test, debug and document .NET solutions and implement required client projects. This is a hybrid working structure with further flexibility on this later down the line. Some helpful skills to perform this role. (Not all essential) C# programming MVC web development Familiar with SOAP\REST Visual Studio .NET Core API integrations with third party systems Release build and deployment of solutions GitHub code management and able to produce detailed system documentation. Maintenance of existing code by other developers Good knowledge of SQL Server including query Desirable: Blazor Console app console development and deployment WinForms development and deployment Proclaim Case Management development If this role is of interest, please apply with your up-to-date CV so one of our team can contact you ASAP. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.

An exciting opportunity to join a global organisation being based at their Tech centre of excellence!ROLE: Ensure SAM policies and procedures are upheld Manage and update documentation and reports Manage and resolve requests/ inquiries Monitor usage, deployment, and availability Maximise efficiency through allocation and usage SAM lifecycle Create and manage reports Support in audit preparation Do you have a combination of the following skills: Minimum of 2 years' working in an Software/ Licence related role Experience with SAM or asset reporting tools Good understanding of licence/ contract terms An analytical thinker Strong people skills IN RETURN Security of working for a global organisation Progression and development opportunities Salary of £30-50k (Depending on experience) Hybrid working Pension contribution 25 days holiday plus bank holidays + buy more Whatever your ambition in your job search we share it. We're invested in life-long partnerships that empower both people and businesses to succeed. Our robust relationships with employers across the world of work, the latest insights and deep industry knowledge, means we have the best roles for you, at all stages of your career journey. Because at Hays, we're Working for your tomorrow. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you passionate about driving strategy & optimising front end sites? Do you want to work for Body Art manufacturing company in the world? Managing not 1 but 18 Magneto sites in a super-fast paced environment? The internationally renowned Retailer I'm partnering with this week are a major player in the world of Tattoo Manufacturing, and their E-commerce & Marketing team is growing from strength to strength as they look to get their world-class team in place for a flying start to 2024. With frequent trips to Sunny Miami, this role is brilliant for any ambitiousE-commerce Manager who has a proven track record of managing a team, growing a Magento site & has a firm understanding of GA & Paid Search functions.Key Responsibilities: • Oversee and ensure the smooth operations, functionality, and performance of our extensive portfolio of 18 eCommerce websites. • Conduct regular audits to meticulously validate product information, pricing accuracy, and seamless integration with our ERP system. • Enhance website content, streamline navigation, and refine search functionality to elevate user experience, fostering increased conversions and sales, aligning with our commitment to a seamless customer journey. • Foster collaboration with cross-functional teams, spanning product, sales, and operations, to guarantee the coordinated and effective implementation of website initiatives. • Engage with our external ecommerce partner and collaborate closely with the marketing team, including the web team, to ensure website traffic achieves and surpasses specified KPIs through SEO, SEM, email marketing, social media, and various digital channels. • Proactively identify and address any technical issues or bugs on the website, leveraging internal and external resources as required for swift resolution. • Stay abreast of industry trends, competitor movements, and best practices in ecommerce, providing insights and recommending innovative strategies to accomplish business objectives. • Design and execute A/B testing plans to refine key website elements, including layouts, product pages, and the checkout process for optimal performance. • Work closely with the customer service team to address inquiries, resolve issues, and uphold a seamless shopping experience for our customers. Skills required / preferable: Proven ecommerce and website management, preferably b2c experience. Strong understanding of ecommerce platforms and best practices. Proficient in using ecommerce platforms, growing revenue. Excellent analytical skills and ability to interpret data to drive actionable insights. Strong project management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment Experience with Paid Search and Paid Social advantageous. Magneto experience (ideally) As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Job role: Senior Business Analyst Hours: 37.5 hours a week FTE OR part time 4 days per week Salary: Competitive Location: Liverpool (Hybrid) Company Award winning legal firm with nearly 1000 employees who deliver advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. The key responsibilities To lead the Business Analysis team and drive change and improvements within the Business To be the key point of contact for the team with other teams To ensure a consistency of process and documentation within the Business Analysis team To provide support to the other Business Analysts in the team both on projects and as Business Analysts To mentor less experienced members of the Business Analyst team To carry out the role of Business Analyst on projects covering: Analysis - of current processes and requirements for new processes Documentation of current processes, new processes, agreed decisions etc Testing supporting the Test team with test preparation Training & Support assistance with training and post go live support Required Experience Essential: Demonstrate knowledge and application of Lean Six Sigma practices LSS Data approach and high level of understanding data to evidence areas of opportunity Demonstrate a high level of experience of business analysis practices and documentation including analysis and investigation Able to work as either the sole Business Analyst or the lead Business Analyst Able to lead a team of Business Analysts to improve project processes and documentation Strong working knowledge of MS Word and MS Excel Demonstrable experience of requirements gathering, workshop delivery, process mapping and gap analysis Able to demonstrate experience in stakeholder management in a complex stakeholder environment Ability to understand and respond to user needs in a rapidly changing business environment Desirable: Previous involvement in complex data migrations Previous experience working on upgrade projects (systems & technical infrastructure) Working with integrated systems Knowledge of the legal sector and legal sector software systems or knowledge of insurance sector business processes, software systems or knowledge. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an Administrator looking for part time hours? This well-established company based in the Liverpool City Centre has a brilliant length of service average and a real family feel to the team! They offer a salary of £15,000 for 22.5 hours (£25,000 pro-rata), with the ability for development. There are fantastic benefits such as 25 days holiday PLUS bank holidays (pro rata), training provided and a pension scheme. What will you be doing as an Administrator? Working in an established team, you will be working under the guidance of a Manager to support the department. Duties will include: Preparing schedules and ensuring that all checks have been completed Updating databases, in relation to compliance Uploading and filing documents Identifying and reporting required information Issuing information packs to relevant parties Auditing and registering customer payments Dealing with correspondence We would LOVE to hear from you if you have the following skills and experience: Previous administration experience Ability to commit to part time hours on an on-going basis High attention to detail Comfortable using Word, Excel and Outlook Team player What will you get in return for your work as an Administrator? They offer a salary of £15,000 for 22.5 hours (£25,000 pro rata) 25 days holiday plus bank holidays (pro rata) Fantastic training Potential for development Excellent transport links Pension scheme If this sounds like an Administrator role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.

MI Analyst - Liverpool - Hybrid Key words: Excel, MI Analyst, Financial, Liverpool, SQL, PowerBI, Data Visualisation This highly successful and growing organisation, based in Liverpool, are looking to add an experienced MI Analyst with solid skills in Excel to their IT team. The successful MI Analyst will be part of a dynamic IT team with the ability to work on high impact project roles. Ideally you will have at least 1-2 years' commercial experience in a similar Analyst role. This is a hybrid working role. Core Skills for this MI Analyst role: • Advanced Excel skills essential• Inputting data to help determine potential impact of pricing decisions• Experience with data manipulation and analysis with PowerBI and SQL• Working closely with and providing info the MI and other teams • Excellent analytic and problem-solving skills with a keen eye for detail • To provide Technical expertise to other teams with the organisationAs an organisation they will support you in your career aims and can offer a long term path of training and development. They offer a competitive salary and excellent work/life balance and they are looking for an ambitious MI Analyst who feels they are ready to step up in to a new challenge and push their skills to the max in this respected organisation.Key words; Excel, MI Analyst, Financial, Liverpool, SQL, PowerBI, Data Visualisation, Merseyside, North West, Chester Send your CV to Alex now - or call Please follow us on for similar rolesIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

Castlefield Recruitment are currently recruiting an IT Technician to join an organisation in central Liverpool. The role will be in office and permanent, with a salary between £28,500 and £30,000. The Role: Provide 1st and 2nd line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users Utilise knowledge of software such as Windows, Active Directory and O365 as well as hardware such end user devices Maintain hardware estate, ensuring all hardware is in order and keeping note of any additions and disposals Ensure support documentation is maintained for all fault fixes and requests Ensure risks are identified and managed within IT applications The Person: Ability to present technology and solutions in a clear and concise manner to audiences High levels of personable communication and customer service Experienced in IT Sector

Voice Architect Role Role Description: You will be working remotely or on a client site, in collaboration with Client and Client Project Managers, SMEs and Architects to deliver projects on time and above customer expectation.You will be working closely with support teams and other functions to ensure seamless integration of project work to the Run service.The focus of your role Inputting into proposals, simple to complex. Creating High Level Designs and gaining internal & client approval, following process. Creating Low Level designs from approved High Level Designs Configuring voice platforms, gateways, cloud services, collaboration services and integration. Performing impact assessments on large or complex voice and telephony systems/ networks. Inputting into strategy. Inputting into High Level Designs Performing testing to pre-determined plans and analyse results. Following "Acceptance to Run" process, handing over to support teams.What you will bring: Expected to have undertaken other large-scale Voice project roles for at least 5 years. Have demonstrable experience of designing and configuring voice systems, networks and gateways, Video conference services. Have demonstrable experience of collaboration services (Skype/Teams) and migrations. Will typically be qualified with vendor accreditation. Will be able to demonstrate knowledge of voice networks including network security, SIP, ISDN, VOIP, Mobile, video, collaboration services and converged networks. Will have the ability to install, configure and troubleshoot voice & video network Infrastructures for enterprise organisations. An advantage will be Subject Matter Expert in one or more areas Demonstrates behavioural competencies associated with frequent change, urgency and versatility Key Skills: -o Voice & Video Architectureo Working in secure environmentso Collaboration service design (Skype/Teams)o Networking (LAN & WAN)o Voice managemento EncryptionSpecial Requirements or Accreditations: Required to work at the client site in Cumbria Hold SC clearance (preferably MOD sponsored) Be a sole UK National. Will not have left the country for more than 28 consecutive days within the last 5 years.

Job Profile for Lead Technical Robotic Engineer - Lead Technical Robotic Engineer required for a global integration and application engineering company. The successful candidate will be based with a commutable distance of Halewood, Merseyside and will be responsible for the development and deployment of robotic and industrial control systems for virtual commissioning activities. Predominately based in an office environment but site visits may be required periodically. Overtime (including weekend working) may be required. This is a 9-month fixed contract role. Lead Technical Robotic Engineer Position Overview Design, implement and execute Robotic and automated applications using Process Simulate. Robot programming with ABB, FANUC or KUKA preferred with the ability to write robotic code in languages such as RAPID, Karel, KRL. Good at communication and writing skills including the ability to communicate at a detailed level with other software developers and IT managers. Liaise with Project management, Engineering and Installation Teams. Liaise with End User / Customer on a technical level. Lead Technical Robotic Engineer Position Requirements Jaguar Land Rover project experience Proficient using and configuring Process Simulate. Knowledge of Robot Studio or RoboGuide. Good understanding and knowledge of Robotic systems and industrial control systems in an automotive environment. Good understanding and knowledge of industrial robotic safety functionality such as ABB SafeMove, Fanuc DCS, or KUKA SafeOperation Proficient in Microsoft Office. Ability to read Eplan schematics (Electrical, Mechanical and Pneumatic understanding). Proven experience of 8+ years. (Automation essential). Previous experience in a similar working environment. Lead Technical Robotic Engineer Position Remuneration 9-month fixed term contract £40-£60 per hour (Inside IR35) Working hours: 40 hours per week Holiday package: 25 days + 8BH pro rata Contributory Pension Scheme Flexible benefits (life assurance, Private Medical Insurance, health schemes, childcare vouchers and cycle to work scheme) Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game is acting as an Employment Business in relation to this vacancy.

A client of mine, a well-funded tech-startup in Liverpool, are looking for a Ruby On Rails Developer to work on their B2C application . Details of the role can be seen below: Role: Ruby On Rails Developer Day Rate: £350 Outside IR35 Location: Liverpool / Remote Duration: 4 Months Start: 2 Weeks Requirements: Extensive experience in Ruby on Rails development. Strong knowledge of PostgreSQL. Technical understanding of FrontEnd JS Frameworks. Strong experience in developing REST APIs for applications. Strong experience working with CI/CD. Knowledge of DevOps and Cloud (AWS). Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! Our platform engineers design, build and maintain the delivery infrastructure, systems and processes underpinning technology transformation engagements and lead the adoption of modern platforms and ways of working. About the Role We're looking for hands-on platform engineers with deep understanding of the AWS ecosystem to join delivery teams working on some of the most exciting digital programmes around, with clients in a range of industries. As an AWS expert, you'll work in small product teams alongside developers, architects, designers, analysts and product owners to deliver automation, tooling and cloud infrastructure. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, and evaluate the latest technologies, we'll reward you for obtaining AWS certifications. About You You'll have the expertise and confidence to lead the definition and support of the AWS delivery platform in complex engagements, typically working in multi-disciplinary teams on client site. You'll have: Significant commercial experience of designing, deploying and managing enterprise cloud environments. Experience of containers and container orchestration (Docker, Kubernetes, EKS etc.) Experience with infrastructure-as-code tools like Terraform, CloudFormation or Pulumi. In-depth configuration management, automation and scripting using tools such as Python, Ruby and Go. Detailed knowledge of platform and application automated deployment technologies like Puppet, Chef, SaltStack etc. Exposure to iterative/agile development methodologies and experience of enabling team delivery through technology. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme

Job Role: Project Manager Hours: 09:00 - 17:00, Monday to Friday (35 hours per week) Department: IT PMO Location: Liverpool Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Piraeus, Singapore, Monaco, and Hong Kong. With more than 850 people including 185 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work to all forms of commercial litigation.Our client acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services. Role overview Introduction to the role: Our client is embarking upon an ambitious consolidation and upgrade roadmap, and current projects include the migration of their entire infrastructure into the Cloud, migrating their DMS (iManage) to a SaaS offering, upgrading their finance systems (Aderant), and replacing the business-wide HR platform with a new solution (Ceridian Day Force). They are also working on several cyber security projects. Along with the above, they have a portfolio of circa twenty-five further projects in the pipeline for kick-off this financial year, and they are looking to extend their project management team to help with the delivery of this challenging, complex, and interesting workload. As a team, they are responsible for the full delivery lifecycle of their projects, from initial kick-off meetings, requirements capture, testing, delivery, business readiness, rollout, and finally, handover to BAU support. Outside of the wider IT Change and Ops team, they work closely with others within the business including the legal business groups (Health, Marine & Business Services), Learning & Development, Internal Communications, Finance & Operations. They have no in-house development; rather, they focus on collaborating with suppliers who provide them with specialist software services configured to meet their company's needs. Their Project Managers are responsible for the management of the suppliers along with ensuring that the defined solution meets the internal stakeholders' needs.The broad range of support they provide means that the role of a Project Manager is a varied and challenging one. Because of the variety of their work, they do not adhere to a specific methodology - rather, they work to suit the needs of the project and the delivery team on a per-project basis as they see fit.They do, however, follow a formal delivery process for documentation, reporting, and governance. Introduction to the team: The IT Delivery, Change and Operations Teams are a group of more than fifty individuals covering multiple specialisms. Based across Liverpool, Manchester, London, and Singapore, the team is responsible for the strategy, planning, delivery, cyber security, service management, and 24/7 support of all IT Services to almost 1,000 of their company staff globally within their £100m+ turnover firm.Sitting at the heart of this wider team, the PMO currently comprises six project managers, five business analysts, three QA analysts, and a PMO analyst. They are responsible for the planning and delivery of all IT projects across the board, and their work touches every part of the business. Alongside this, they also work with the business to deliver continuous improvement using Lean Six Sigma methodology to ensure that they are keeping internal processes lean and therefore providing the best value for their clients.They are a close-knit team who work exceptionally well together, and they are proud of the ethos they have developed.

About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! We are DataOps advocates and use software engineering best practices to build scalable and re-usable data solutions to help clients use their data to gain insights, drive decisions and deliver business value. Clients don't engage BJSS to do the straightforward things, they ask us to help on their biggest challenges which means we get to work with a wide range of tools and technologies and there are always new things to learn. About the Role BJSS data engineers are specialist software engineers that build, optimise and maintain data applications, systems and services. This role combines the discipline of software engineering with the knowledge and experience of building data solutions in order to deliver business value. As a BJSS data engineer you'll help our clients deploy data pipelines and processes in a production-safe manner, using the latest technologies and with a DataOps culture. You'll work in a fast moving, agile environment, within multi-disciplinary teams of highly skilled consultants, delivering modern data platforms into large organisations.You can expect to get involved in variety of projects in the cloud (AWS, Azure, GCP), learning about and using data services such as Databricks, Data Factory, Synapse, Kafka, Redshift, Glue, Athena, BigQuery, S3, Cloud Data Fusion etc. About You You're an engineer at heart and enjoy the challenge of building reliable, efficient data applications systems, services and platforms. You have a good understanding of coding best practices and design patterns and experience with code and data versioning, dependency management, code quality and optimisation, error handling, logging, monitoring, validation and alerting. You have experience in writing well tested object-oriented Python. You have experience with using CI/CD tooling to analyse, build, test and deploy your code. You have a good understanding of design choices for data storage and data processing, with a particular focus on cloud data services. You have experience in using parallel computing to process large datasets and to optimise computationally intensive tasks. You have experience in programmatically deploying, scheduling and monitoring components in a workflow. You have experience in writing complex queries against relational and non-relational data stores. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme

Job Purpose: This role is to help oversee and manage the corporate compliance, health and safety and environmental programme by initiating, coordinating and enforcing operational policies and procedures. Main Duties : The range of duties of a Compliance, Health & Safety and Environmental Administrator is wide and will be expected to include: Maintain and document procedures, testing results, compliance and general information on all supplier outside of the UK including the management of technical files. Ensure all employees are aware of their responsibility for workplace health and safety. Keep up to date with changes in health and safety legislation. Administration of all fire and first aid requirements for the business Arranging health and safety training Responsible for managing version control and documentation within the health and safety Policy Recording and monitoring of all H&S reporting (site hazards, near miss, property damage, accident and incidents) Responsible for managing version control and documentation within the environmental policy Involvement in establishing and maintaining documentation and processes relating to corporate responsibility, environmental awareness and carbon foot print Act as a point of contact for compliance, health and safety and environmental queries Check testing invoices match up to quotes Arrange testing quotes per material in line with regulations for the applicable territory. Take ownership of projects and tasks. Expected to gain extensive product, supplier and regulatory testing knowledge. Conduct, and log health and safety checks. Promote a positive culture of product compliance and health and safety in the work place. Ensure follow up with issues making sure management can be notified of any issues raised and rectified, Identify the relevant safety, testing and certification requirements for products and monitor laws ongoing both in the UK and internationally. Assess and interpret test reports and certification Manage the relationship with external testing, inspection and certification organisations Support the product team in order to establish a compliant product management system Liaise with the purchasing team to help streamline the supply chain and limit delays on product queries Ensure the timely review, recording and resolution of product/material safety and quality related issues Support the product team throughout new product development especially with new materials and new product categories Manage and update the details across the portfolio to make sure we are labelling compliant About you: Experience using Microsoft Applications, specifically Excel, Outlook, Word, SharePoint and teams. Drive to develop and progress. Knowledge of product compliance would be of advantage, but in-house training will be provided. Knowledge of health and safety would be of advantage. You will have a methodical and logical approach to tasks. Able to follow company policies and procedures. Ability to problem solve and work independently. Previous exposure to an office environment is essential. Ability to work under pressure.

Cyber Security Analyst - (80% Infrastructure Support - 20% Security) Up to £40,000 - Hybrid working in Liverpool (2 days per week in office) Our client, a top 45 UK law firm, is seeking a highly skilled Cyber Security Analyst to join their Information System team based in Liverpool. As an award-winning law firm, our client provides exceptional services to their clients and creating a supportive and thriving culture for their people. Responsibilities of the Cyber Security Analyst: Monitor and manage the first line triage function of security operations in collaboration with the IS Security Engineer and SOC. Conduct vulnerability scans and assist in undertaking and/or monitoring any necessary remedial actions. Stay updated on new technologies and emerging threats to ensure the effectiveness and currency of security controls. Create and maintain high-quality documentation for both users and IS colleagues. Respond to queries in a professional, timely, and appropriate manner. Collaborate with the Cyber Security Team Leader & Head of Infrastructure & Cyber Security to identify trends and proactive improvement opportunities. Keep up to date with industry knowledge and continue developing expertise in an appropriate area. Other responsibilities: Presenting a pleasant, helpful, and professional demeanour when interacting with clients and colleagues. Flexibility to work outside normal working hours as required. Conduct ad-hoc site visits to our offices outside Liverpool when necessary. Undertake any other duties as assigned. Requirements: Essential skills: Basic knowledge of security technologies and their applications. Background experience of 2nd/3rd Line Support or System/Infrastructure Admin, with Security (80% System/Infrastructure - 20% Security) Understanding of Network Infrastructure and Network Engineering topics. Knowledge and understanding of information and digital security principles, practises, and technologies. Familiarity with Security Information & Event Management (SIEM) solutions, Firewall/web content filtering solutions, federated identity solutions for cloud/SaaS applications, Active Directory, and web server software such as Microsoft IIS. Basic understanding of infrastructure security, web application security, and Active Directory security. Strong individual and team working skills with self-motivation and ability to work with minimal supervision. Customer-focused with excellent interpersonal and communication skills. Exceptional written communication skills for documentation. Desirable skills: Prior experience working within an IS environment aligned to ITIL principles. Previous experience with cyber security tooling and threat analysis. If you meet the above criteria and are excited about the opportunity to contribute to a thriving law firm, we encourage you to submit your application. Our client offers a competitive salary, hybrid working arrangements, and excellent opportunities for professional growth and development. To apply, please send your resume and a cover letter outlining your suitability for the role to (see below) We look forward to receiving your application. Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career.

We are seeking a Financial Services Platform Manager to join our team. The ideal candidate will have experience of Investment/Wealth Management platforms, in order to support the Wealth platform, whilst also managing a team of Support Engineers. Job Responsibilities: Managing the L2 Application Support team, completing monthly 121s, setting and measuring team KPIs, maintaining personal development plans, managing performance. Manage and monitor Incidents, Requests, Changes, Problems, and Risk actions within the teams remit, ensuring tasks are completed within SLA and identifying opportunities to reduce demand or shift left Support business and 3rd party service reviews with operational performance measures and escalations (Incident, Request, Change, Problem, Risk) Support the Products strategic lifecycle and enterprise architecture, feeding operational KPIs and requirements in to the Product Owner, and managing Operational Acceptance for Releases and any new or changed functionality. Champion Problem management, both reactively understanding root cause and managing lessons/ actions, and proactively completing trend analysis to reduce demand. Managing the L2 Application Support team resource model, understanding capacity and demand, supporting any Programme delivery resource requests, scheduling resource based on agreed priorities. Your Experience: Strong finance background, ideally Investment/Wealth Management Leadership experience is a must Experience of supporting and producing valuations, statements and client output.

An exciting opportunity to join a global organisation, based at their Tech centre of excellence!ROLE: Ensure SAM procedures and policies are upheld and carried out Update and manage the asset management Respond to manage requests and inquiries Monitor software usage, deployment, and licence availability Maximise efficiency through allocation/ usage/ deployment SAM lifecycle Create and manage reports Support manager in audit preparation and licence requests Do you have a combination of the following skills: Minimum of 2 years' working in an Software/ Asset/ Licence related role Experience with SAM or asset reporting tools Excellent communication and people skills Good understanding of licence/ contract terms An analytical thinker and approach to workload IN RETURN Security of working for a global company Progression and development opportunities Salary of £32,000+ Hybrid working 2 days office, 3 days home Pension contribution 25 days holiday plus bank holidays + buy more Life assurance, and more! Whatever your ambition in your job search we share it. We're invested in life-long partnerships that empower both people and businesses to succeed. Our robust relationships with employers across the world of work, the latest insights and deep industry knowledge, means we have the best roles for you, at all stages of your career journey. Because at Hays, we're Working for your tomorrow. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Manager - Service Delivery Liverpool £46,066 per annum Full Time - 37 hours per week Permanent Are you experienced in leading a Service Desk/IT Delivery function within a complex organisation? Are you on the lookout for an exciting challenge where you can consistently elevate service standards for the business? Our client has an exciting opportunity for a Service Desk/Delivery Manager to join their team. They're implementing a new Service Desk structure to provide better support to the business. Our client's IT Service team supports over 1,900 clients and applications that serve more than 70,000 tenants. The role will play a crucial role in improving the IT support experience for customers and leading the service desk function to deliver top-notch support and customer satisfaction. You'll focus on creating a plan for service delivery improvements and collaborate with the IT team and business colleagues to promote automation and self-service. Our client is looking for an innovative individual with experience in delivering and integrating improvements into a service desk function. You'll also be responsible for fostering a positive working environment within the Service Desk. Strong communication skills, a results-oriented mindset, adaptability, and flexibility are essential as the IT industry evolves continuously. You will be someone who can inspire the team, cultivate a culture of continuous improvement, and ensure exceptional customer service. Experience is important, but values alignment is equally crucial. Our client seeks confident team players who show initiative, a willingness to learn, and exceptional problem-solving skills. If you have the skills and experience for the role, this is an exciting time to join our client's growing Service Desk team. They're committed to improving service delivery and implementing new processes, and your expertise will be key to this transformation. Join our client and make a meaningful impact on their journey toward excellence . This is an important role in which you will: Take responsibility for overseeing service-desk operations to ensure customers and business teams receive the support they require - ensuring service requests, incidents etc are addressed within SLA and monitored accordingly. Drive improvements and look to embed ITIL Best practises. Provide high quality IT services in line with SLAs to all customers within a culture of openness, participation, and performance. Ensuring continued development of the Service Desk function Analyse and assist with training plans and areas for development. Support the Service Desk Team Leader in best practice for ongoing management and support of the Service Desk Team. Assist in the development of metrics, reports, and analysis to track IT KPIs/SLAs as per customer requirements. Explore trends and recurring issues to find ways to look at a continual improvement to service provision working closely with the Service Desk Senior and Team Leader Continually measure, monitor and work to drive down incident levels and meet or exceed agreed targets with key performance indicators. Ensure compliance with IT. Policy and procedures ensuring data protection, system security, backup procedures and disaster recovery are adhered to. To assist with the delivery of projects contained within the IT Strategy and ensure successful transition to business-as-usual activities. Ensure thorough documentation is maintained and available in an organised format for all procedures undertaken by the team. Oversee effective management of desktop support including new starters, leavers About You: Be degree level, or equivalent, educated in IT. Proven experience building and developing a successful service desk function. Experience of building relationships and managing key stakeholders and suppliers. Have strong analytical skills, initiative, and problem-solving skills. Customer focused and a strong team player who is a role model to other colleagues. Proven people management skills, working within Service Levels (SLAs) and Key Performance Indicators (KPIs). Experience in driving and maintaining ITIL service delivery and processes. Track record of transforming processes to improve performance, based on intelligence Evidence of operating collaboratively as one team to take collective responsibility for overall performance. Have knowledge of IT security and auditing requirements. Also demonstrate responsibility when dealing with confidential or sensitive data. What Can Our Client Offer You: Our client offers a modern and inclusive workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as: 25 days holiday rising to 30 plus bank holidays (pro rata) Agile working (subjects to the need of the business) Holiday purchase scheme Company Pension Scheme Company life assurance Car Lease Scheme About Our Client A growth and regeneration group with a strong social purpose, our client works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development, and regeneration. They own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making them the region's largest affordable housing provider. Profits generated by our client are reinvested into their charitable arm, a community anchor institution, to fund projects that build social capital and fulfil their mission of growing stronger communities'. Our client's people share qualities they value highly. They are problem-solvers, able to work well within their team. They are inclusive, open, honest, and committed to always doing the right thing, and they always look for ways to do things better, focused on making sure they achieve their aims. If you can share our client's way of working, you will enjoy working with them.

Installations Co-Ordinator Lead About us: YouFibre is on a mission to provide the best broadband experience possible, by delivering faster broadband for affordable prices whilst providing the best in-class customer service. We re a small team of excellent individuals working together in a high growth, fast paced environment aiming to break into the UK s top 10 Internet Service Providers. Job purpose: Growing our customer base as much as possible is our aim and this role will be the heartbeat of achieving that. You will be the person connecting the YouFibre customers to the external network installation teams, ensuring that the installation slots are maximised whilst delivering a 5 customer service. Key responsibilities: Full responsibility for the below functions, incorporating the overseeing of the installations coordinator, managing work loads and reporting to management Overall installations management between the customer, YouFibre and our network build partners (scheduling, reporting, quality) Working closely with our partner s installation team on daily basis to deliver scheduled installations and improve processes, ensuring quality and customer needs are paramount First line support for customers installation scheduling, updates, and cancellations Investigating complaints that have stemmed from installations and being first point of contact/escalation for both, our partners and customer service team to ensure all installation related issues are resolved promptly and to high standards Responsible for clean installation data across CRM systems Working with all internal and external parties to determine the appropriate reporting needed and delivery of those reports Communicate any changes to the build schedule and/or processes and ensuring all stakeholders are fully aware of any changes Reporting daily updates on the progress of projects and ongoing tasks to Head of Field Services Taking management of personal workload and dealing with customer issues from start to finish, assuring YouFibre s high standards of service are met Being the go-to person for the FTTP network build enquiries and questions within YouFibre. Sharing your ideas and feedback, as this is how we build a bigger, better, and stronger team Key requirements: Great attention to detail and a desire to get the job done right Excellent communication skills both verbal and written Solution focused Well organised and an ability to work to tight deadlines A team player with a can-do attitude Believes and exhibits PRIDE (personal responsibility in delivering excellence) Being an all-round awesome person Benefits: £32k salary Equity yes, a real part of the company! 25 days holiday plus bank holidays Enrolment in to pension scheme Continuous development and long-term career prospects

Senior IT Service Desk Analyst - Liverpool Senior IT Service Desk Analyst with excellent 1st & 2nd line desktop support, Office 365, and Azure AD experience is required by a leading firm based in Liverpool. This is a new role due to company growth, with a clear progression path to an even more senior IT infrastructure-level role in the future. You will work with the latest Microsoft Cloud technology from an IT infrastructure perspective. This would be a good step up from somebody working at the Senior Service Desk level, wanting to progress Experience required: Good 1st line & 2nd line IT support experience in Windows 10 and MS Office 365, Azure AD etc Excellent Service Desk experience Some basic knowledge of 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs Duties in the role include: Providing 2nd line & line support to the 800+ user base via the Service Desk. Managing the life cycle of support requests through to resolution. Build and manage IT including Laptops, iPhones and Desktops. Participate in IT projects as required, with exposure to some 3rd-line support work. Process all IT-related aspects of Personnel Change including new starters. Maintain the IT asset register & IT Knowledge Base. Deal with 3rd party suppliers when appropriate. My client is looking to pay a starting salary of between £25,000 - £31,000 + benefits including private healthcare. Click 'apply' now, or send your CV to . com Also, feel free to add me on LinkedIn Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Principal Software Developer New opportunity for a backend focussed Principal Developer to join a thriving technical team as they digitalise the racing industry! Technical lead principal position with squad leadership and mentoring Liverpool based - hybrid working structure Previous experience across C#, .NET Core, AWS To apply call Rosie on or email WHO ARE WE? As one of the UK's best-known betting & gaming organisations who are proud to be a leading provider of ethical pool betting where everyone is a winner! We are passionate about staying true to our original values to creating a safe betting environment, so everyone enjoys British racing. Since the launch of our new platform our technical teams have faced a larger challenge of digitalising the horse racing industry through the latest technologies. Following our continued growth and success we are now looking for a .NET focussed Principal Software Developer to join our team. WHAT YOU WILL BE DOING? You will be joining us at an exciting time of technical growth and will become integral to shaping the direction of both our technical team and platforms. You will work across a range of projects from building greenfield solutions to enhancing and maintaining our existing high-traffic platform. As a principal member of the team, you will also provide mentoring, coaching and management for junior developers, ensuring that best practices are followed. You will use your previous experience across C#, .NET Core, AWS and wider knowledge of TDD / BDD to create CLEAN high quality code that adds to the overall progress of team objectives ahead of each Agile ritual. WE NEED YOU TO HAVE Proven experience across C#, .NET Core, AWS Previous use of TDD/BDD principles TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Patrick Doyle. I look forward to hearing from you. Key Skills: C#, .NET Core, .Net, AWS

PHP Developer Office in Liverpool Hybrid working arrangements Salary up to £45k For more information, please email Join our dynamic and growing software firm located in Liverpool. We currently have a global customer base, and we are excited to welcome a talented and passionate Software Developer to our expanding team. Responsibilities: You will be developing software solutions for some of the largest companies in the field. Develop, test, and maintain efficient, reusable, and reliable PHP code. Ensure the best possible performance, quality, and responsiveness of applications. Utilise MVC-based frameworks such as Yii, Laravel, or Symfony to structure and organise code for scalability and maintainability. Initially, you will be working on our flagship product. Take ownership of specific projects or features, from conception to delivery, ensuring adherence to timelines and project goals. Maintain thorough and up-to-date technical documentation for code, APIs, and system architecture. You'll have the opportunity to advance your career, enhance your web engineering skills, mentor colleagues, and contribute to the future success of our company. Requirements: 2+ years of solid backend development experience Expertise in PHP 7+ using MVC-based frameworks Strong database and SQL skills Proficient in managing source code with Git Experience with HTML 5, CSS 3, JavaScript, and jQuery Excellent written and verbal communication skills Benefits: Private healthcare 25 days holiday Excellent Learning and development opportunities What happens next? Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Patrick Doyle. I look forward to hearing from you.

We are seeking a Project Manager to join a client of ours who are an international Law Firm. Our client have just embarked upon an ambitious consolidation and upgrade roadmap, some projects being a Cloud Migration, Migrating to a new SaaS platform, updating a new Finance and HR platform. There is also 20+ projects in the piepline to be completed. Hybrid 2/3 days per week on-site Job Responsibilities: Working with the PMO Analyst, ensure projects are set-up and initiated consistent with project governance Develop the necessary Project Brief for review and approval with the key delivery team Work with Risk and Compliance, Cyber Security & Finance Teams to onboard suppliers Carry out contractual reviews with in-house legal team and suppliers Complete SOW reviews with suppliers and internal stakeholders to ensure all requirements are met and any variables are acceptable Along with the Business Analysis & Quality Assurance Teams, work with internal stakeholders to capture detailed requirements and test cases Develop and agree initial project plans with all parties including external suppliers Identify early impending issues and escalate for assistance to the project board when necessary Your Experience: Lean Six Sigma practices Capable of running multiple projects simultaneously Working with a wide range or stakeholders, often with differing objectives, you will need to demonstrate organisational, problem solving and negotiation skills Cloud experience beneficial

Senior Infrastructure Engineer Since opening our doors over 40 years ago we have worked hard to offer our customers tailored insurance solutions. Our customer and employee base has continued to grow and we are on the lookout for a Senior Infrastructure Engineer to join our team. Salary up to £50,000 + Benefits 2 days per week on site in Liverpool Please either apply by clicking online or emailing me directly to Senior Infrastructure Engineer Overview: You will be a subject matter expert surrounding the technologies within our infrastructure You will utilise your excellent communication skills to coach and mentor more junior members of the team Throughout your role you will work with Technical Leads, Architects and the Project team to create end to end technical solutions You will be an advocate for best practices You will be involved in the deployment and implementation of Infrastructure technologies Ensure everyone is aware of the project roadmaps and contribute to the development of these Senior Infrastructure Engineer Benefits: Life Assurance Salary up to £50,000 Pension Scheme 25 days holiday plus bank holidays Hybrid working policy Team social events Training budget Senior Infrastructure Engineer Requirements: 3 years of experience within a similar role Hands on cloud experience Ideally Azure experience within a design and support environment Experience designing and leading the implementation of infrastructure solutions CI/CD exposure Ability to work on multiple projects within set deadlines Exposure to development tools What happens next? Please either apply by clicking online or emailing me directly to . For further information please call me on . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Evan Morgan. I look forward to hearing from you.

Job Title: Colleague Technology Associate Engineer Contract Type: Permanent Salary: £43,436 (£48,009 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday to Friday Location: Hull (Hybrid) For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as the Colleague Technology Associate Engineer , we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. The difference you will make as a Colleague Technology Associate Engineer: As a Colleague Tech Associate Engineer, you will provide technical support to colleagues and occasionally 3rd parties utilising the ITSM, owning all allocated requests and/or incidents end-end to agreed SLAs. The role holder will take responsibility and is capable of self-improvement. They will be part of a culture that embodies personal empowerment as well as accountability for continuous improvement. This is a "hands on" role working directly with colleagues that requires someone with a proven track record for passionate delivery of excellent customer experience and promoting the adoption of new and existing technologies. This person will help Riverside get the most out of technology and where required provide coaching to colleagues with varying levels of IT literacy. You will need to build solid relationships with Colleagues and Stakeholders to ensure the IT requirements of the business are met and excellent customer experience is delivered. About you We are looking for someone with: Experience as a colleague technical engineer or similar role Knowledge of M365, including Administration in Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams Windows 10/11 build and deployment experience through automation (Auto Pilot) Role Profile Log reported IT incidents, requests, and queries via the Service Desk, and manage calls to resolution and closure Passionate delivery of excellent customer experience and promoting the adoption of new and existing technologies The ability to identify common trends or observed improvement opportunities and feedback into the chapter to deliver continuous improvement Hardware troubleshooting for Printers, Mobile Devices and Thin Clients Software and Device support across the M365 suite Mailbox and Distribution Group management in Exchange Regular site visits across your region Provide support for site Setups, Moves and closures Support and maintain Microsoft Teams technologies Endpoint Management ensuring devices are compliant Maintaining the IT CMDB, ensuring items are consistent and correct Stock availability and replenishing when required Support transition of new products and changes into the organisation Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service Ensure all information and Cyber security requirements are met in accordance with the Group's Policy, Procedures, and statutory requirements Ensure Health and Safety requirements are met in accordance with the Group's Policy, Procedures and Statutory requirements Person specification Knowledge, Skills and Experience Essential Experience as a colleague technical engineer or similar role Knowledge of M365, including Administration in Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams Windows 10/11 build and deployment experience through automation (Auto Pilot) Developing Intune/Endpoint Management policies to enhance end user experience and security postureReporting, Identifying and remediating device compliance issues raised by Endpoint Management Experience of the Microsoft Teams software and hardware platforms, including telephony, meetings, rooms, and conference functionality

A great opportunity has become available within a Liverpool City Centre based investment firm for a bright and career focused candidate. The Graduate Data Administrator role involves working as part of a specialised, technical administration team, and the ideal candidate will be enthusiastic and willing to learn. The Graduate Data Administrator will be responsible for: Data input Extracting and analysing reports Update any missing or inaccurate information Reviewing and investigating cases Essential Requirements are: Educated to degree level (or equivalent) in a technical subject Administration experience is ideal, however candidates may be considered with no office based experience Ability to learn quickly Excellent communication skills This is the ideal role for a graduate with a genuine interest to start a career in a corporate industry. This position is well-suited to an individual who is confident with a strong work ethic and an eagerness to learn. If you meet the above essential requirements for the Graduate Data Administrator and want to work in a professional, fast-paced environment, then please apply now using the link below.

Web and Desktop Developer - Remote - (C# / .NET / WPF experience essential) - £65,000 The role is completely flexible when it comes to remote working. The company support the needs of all employees, and realise how valuable time is. They respect all employees to work from the comfort of their homes! The Company This wouldn't be possible without the hard work of the employees, who are at the heart of the company. No employees hard work goes unrecognised, and every employee and role is highly-valued and recognised as an important contributor to the company's success. The company is constantly innovating to become more efficient in order to comply with its standards of excellence. The Role As the latest Developer for Desktop and Web Applications, you will join a supportive and tight-knit team of Developers, who share a mutual passion for writing high-quality code in order to help develop, maintain, and support the company's existing programs and systems. Role Requirements In terms of technology, we are looking for you to offer experience in: Web and Desktop Developer C#.NET 3 + Years of experience with WPF Visual Studio If you have experience with all of the above, we would like to speak to you, so please apply now! The role is offered on a completely remote basis, but candidates do need to be UK based. Unfortunately at this time, they cannot provide sponsorship. Web and Desktop Developer - Remote - (C# / .NET / WPF experience essential) - £65,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Cyber Security Analyst Liverpool Permanent £40,000 Sellick Partnership are currently assisting in the recruitment of a Cyber Security Analyst for a large professional business in Liverpool. The role is paying up to £40,000 and offers hybrid working and other great benefits. Responsibilities of the Cyber Security Analyst include: Provide excellent IS Security support for the business Analyse security alerts and logs to detect and respond to potential threats in real-time Conduct regular vulnerability assessments and scans, identifying weaknesses within systems and applications Collaborate with the wider team to identify trends and improvement opportunities Be responsible for the timely creation and maintenance of quality documentation for both users and IS colleagues Keep own skills up to date, developing a depth or breadth of knowledge in an appropriate area through learning and practice The ideal candidate will: Have good knowledge of developments in security technologies and their applications Have an understanding of Network Infrastructure and Network Engineering topics Strong individual and team working skills Knowledge and understanding of the general principles, practices and technologies of Information and Digital Security We encourage interested applicants to apply immediately to be considered for short listing. Alternatively, should you require further information or wish to discuss your suitability before applying please contact Ellie Turner in our Newcastle office for a confidential discussion. Do you know someone who is looking for a new job? Why not recommend them to Sellick Partnership and earn up to £1,000? For every friend or colleague you refer that is placed by us, we will give you £100 worth of vouchers. If you refer more than one candidate to us within a 12 month period we will increase your reward accordingly. T&Cs apply, please see our website for further details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. We can adapt our processes to accommodate everybody, so please let us know how we can help improve your recruitment experience. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide based on the specific skills set out in the advert. We are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfil the role. Our Consultants assess based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice which can be found in the footer on our website.

Exciting career development opportunity for an ambitious Developer looking to scale with a industry leading Enterprise software company As part of our continued growth, we have a requirement for a C# .NET Java Software Developer based in Liverpool with ad-hoc visits to our Birmingham office and some working from home. You will be using, and learning about the techniques for producing modern, responsive, web-based applications while actively migrating to the latest technologies. Role Info: Software DeveloperLiverpool based ad-hoc visits to our Birmingham office£25,000 - £30,000Open to some Home-Working Values: Passion, Innovation & Agility, Empowerment, Customer Focus, FunTech Stack: C# .NET, ASPX, Java, Enterprise JavaBeans (EJB), MySQLProduct/Service: Enterprise Supply Chain Software SaaS. Our software handles £7.5bn+ per annum of Scottish Government spend. Who we are: After more than 25 years of successful operation, we have focused decades of know-how onpioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government's supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £7.5bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients in the UK and around the world. What You'll be Doing: + Design, engineer and implement new product features for C# .NET, Java and MySQL based applications+ Support existing applications resolving defects and troubleshooting liaising with 2nd linesupport+ Adhere to design and software development standards+ Maintain up to date knowledge of software development disciplines and best practices+ Testing and QA activities+ Updating and writing technical documentation+ Work in a highly interactive Agile Kanban development team, participating in cross-team code and task reviews, and testing, being accountable for quality and adherence to standards About You: + Commercial experience using C# .NET, Java, MySQL+ A real passion for software development and the drive to learn and improve your skills+ Software design patterns+ Understanding of full Software Development Lifecycle+ Self-motivated problem solver+ Excellent written and oral communication skills It would be advantageous to have knowledge/experience of any of the following: + Good knowledge of SQL and relational database+ Enterprise JavaBeans (EJB)+ Vue.js (Javascript)+ Spring (Java)+ Any Oracle knowledge would be exceptional+ Git source control+ CSS / Material IO Benefits: + Contributory pension scheme+ Flexible working with some home-based working Sounds like a good fit? Apply here for a fast-track to the Hiring Manager Your Background / Previous Roles May Include:C# Developer, Java Developer, .Net Developer, Full Stack Developer, Web Developer, Junior Developer, Web Application Developer, Web App Developer Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

We are working with a leading Alternative Finance Provider who are looking for a Senior Analyst to join their Liverpool team. The Senior Analyst will work closely with both the business and technical teams and will therefore need to have expert knowledge mapping data lineages , querying databases, undertaking data reconciliations and resolving data related issues and problems. Key responsibilities: Review data governance policies (related processes) recommend/implement necessary controls, including reconciliations, exception reporting and related processes. Identify data sources and map existing and target state data, integration, and reporting flows including development of reports inventory. Collaborate with Business and IT engineering and application development teams working to facilitate effective data lifecycle management. Review data and report related problem analysis and solutions. Undertake data modelling and data flow diagrams creating the blueprint for a unified data warehouse. Requirements and skills: Experience as an Analyst with a track record of delivering measurable business results. Strong experience with SQL and SQL coding. Experience of data governance and data quality standards, related measurements and reporting. Strong Microsoft Excel skills. Experience with data visualisations (Power BI would be preferred). Proficient at data modelling including creation of data flow diagrams. Inventum Group is acting as an Employment Agency in relation to this vacancy.

Job purpose IT Service Desk analysts provide first-line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service. Key Responsibilities Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time Provide user support, coaching/mentoring to end-users Maintain rapport with Customers by displaying a detailed understanding of their support requirements Contribute to continuous improvement and ongoing development of your own knowledge and skills Ensure that your own work is completed accurately, checking for mistakes, and correcting them promptly Maintain high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader Provide shift cover with current Service Desk operations between 07:30 - 18:00 Mon - Fri Key Skills and Experience A customer services background (desirable) Previous experience working on a Service Desk (desirable) Previous knowledge / experience of using ServiceNow (desirable) Excellent verbal and written communication skills Have an in-depth knowledge of Microsoft products including Office 2010 - 2016 Excellent Customer Service skills High degree of multi-tasking Assertive, confident, positive, and professional manner Ability to deal with potentially stressful situations Flexible and adaptable as the business demands Ability to work in a team as well as on own Excellent problem-solving skills Strong attention to detail in logging support calls, updating call details and managing call closure Ability to work under pressure Strong eye for detail Professional Qualifications and Education For Degree level (preferred) ITIL Foundation (desirable)

Are you looking for a more rewarding role that you can start immediately? Would you like to build something for yourself which allows you to work from home and choose working hours to fit around you? If this is you, My VA Business could help you on your journey. We show you how to use your existing skills to build your own successful Virtual Assistant business, working from home, with our complete step-by-step programme. There's no self-employment experience required to be a virtual assistant and you can create a business that's tailored specifically to your lifestyle and needs. At My VA Business We're straightforward and transparent and we offer ongoing support if you need it, as well as a community of other VAs to connect with. What kind of work do Virtual Assistants do? Virtual Assistants can offer a range of administrator services, and as your own boss, you can choose exactly the type of work you'll do: Some examples of VA services you might offer include: General Admin Diary Management Travel Booking Inbox Management Project Management / Support Customer Service Research If you have specific experience, you might also choose to offer a more specialised service (and in some cases gain a higher rate), such as: Marketing Tech / IT Bookkeeping Social Media Management Transcription Medical / Legal Translation What can starting your own VA business do for you? Freedom over the hours you work A better work-life balance - whatever that means to you Financial freedom - VAs charge on average £30/hour No wasted time commuting (working from home) You might have experience in a role like (not essential) Personal Assistant Executive Assistant Administrator Marketing Compliance Business Analyst Bookkeeper Copywriter Project Manager Why should you create your business with our VA programme? We've helped hundreds of people change course and set up successful Virtual Assistant businesses, using their existing skills to build their own brand. You don't need Personal Assistant (PA) experience. We feel passionately that you should have choice and freedom when running your Virtual Assistant business so that you can make it your own. You choose your hours, you pick the work you do and importantly, you decide which clients you want to work with. There are so many benefits of running a VA business that's 100% yours - unlike a franchise model, we don't charge hefty upfront fees or expect you to share a percentage of your ongoing income. Our programme is low cost at just a few hundred pounds and packed full of value. If you consider that the average hourly rate for a VA in the UK is £30 and an average client might use you for 20 hours a month, you should get your initial investment back within just one month of working with your first client. You're probably wondering how you'll get clients We've been doing it since 2005 so we know what works and what doesn't. Getting clients is the main focus of our programme - we show you proven ways to get the right type of clients who'll appreciate you, and who you'll love working with. So, what next if you think you have the makings of a great VA? Our step-by-step FAB-VA programme provides all the guidance and video support you need to build a successful VA business from scratch. The guesswork has been removed to save you both time and money, take a look at our website to see how others have found it. The programme can fit around your current circumstances, and you can continue to work until you've started onboarding your own clients. Some people even choose to permanently run their VA business alongside a part-time job. We show you realistic earning potential in years 1 & 2 in our webinar about becoming a Virtual Assistant. We encourage you to watch this video now so you can decide if being a VA is right for you. Click 'Apply Now' to progress your application on our website and access the webinar.

We are seeking an Information Security Analyst to join our team. The role directly supports the third-party monitoring provider in ensuring the correct monitoring is being performed against appropriate service level agreements as well as ensuring rulesets being monitored are relevant and effective for the organisation. Hybrid working - 3 days per week on-site Job Responsibilities: Responding to escalated security incidents in line with timescales and highlighting events requiring further investigation Coordinating with supporting third party security service vendors to ensure Analysing security reports to identify trends and working with teams to develop strategies to drive secure behaviours throughout the business Security maintenance of IPS\Network Detection Tools Tracking the remediation of vulnerabilities reporting by scanning tools through to remediation or risk acceptance Performing security reviews across information systems and key infrastructure as required Your Experience: IPS\Network Detection Tools Good understanding of Azure\M365 Cloud Services and security tools Internet Access (CASB)(Proxy) Services Data Loss Protection monitoring and analysis Public DNS management, DMARC, DKIM and SPF functions SIEM, SOAR technologies Analysis cyber-attacks using methodologies such as MITRE ATT&CK and other relevant frameworks

We are seeking an Information Security Analyst to join our team. The role directly supports the third-party monitoring provider in ensuring the correct monitoring is being performed against appropriate service level agreements as well as ensuring rulesets being monitored are relevant and effective for the organisation. Hybrid working - 3 days per week on-site Job Responsibilities: Responding to escalated security incidents in line with timescales and highlighting events requiring further investigation Coordinating with supporting third party security service vendors to ensure Analysing security reports to identify trends and working with teams to develop strategies to drive secure behaviours throughout the business Security maintenance of IPS/Network Detection Tools Tracking the remediation of vulnerabilities reporting by scanning tools through to remediation or risk acceptance Performing security reviews across information systems and key infrastructure as required Your Experience: IPS/Network Detection Tools Good understanding of Azure/M365 Cloud Services and security tools Internet Access (CASB)(Proxy) Services Data Loss Protection monitoring and analysis Public DNS management, DMARC, DKIM and SPF functions SIEM, SOAR technologies Analysis cyber-attacks using methodologies such as MITRE ATT&CK and other relevant frameworks

Job Title: 2nd Line Support Engineer Location: Liverpool (Onsite) Salary: £110-120 per day 3-months initial contract Outside IR35 Job Description: We are a leading recruitment agency offering an exciting opportunity for an experienced 1stLine Support Engineer to join our MSP client based in Liverpool. The successful candidate will join a team of highly skilled professionals to provide 1st Line IT Support services to a range of clients. Responsibilities: Provide 1st Line IT Support to clients Troubleshoot and resolve complex technical problems Identify, diagnose and resolve software and hardware faults Install and configure new equipment Provide user training as necessary Monitor system performance Keep up to date with latest industry developments and technologies Liaise with clients and report back on progress Requirements: Proven experience in a similar 1st Line Support role Strong technical knowledge and experience with Windows Operating Systems, Active Directory, Office 365, Networking and Security Excellent problem solving and troubleshooting skills Excellent communication and customer service skills Ability to work independently and as part of a team If you are an experienced 1st Line Support Engineer looking to join a fast-paced and challenging environment, please apply for immediate consideration and interview. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.

IT Project Manager - Liverpool - Brand New role - Exclusive to Circle Are you an experienced IT Project Manager looking for an exciting opportunity to showcase your skills and lead cutting-edge IT projects? We have an exciting new role based in Liverpool for a talented IT Project Manager to join their team to work on a range of IT projects, including IT Infrastructure projects and some within software delivery This role will allow you to take charge of ground-breaking IT projects and implement new technology & systems. They need somebody who is a true IT PM with IT delivery experience, managing internal needs and implementing new technology and integrating with current IT systems. It will be 2 days in the Liverpool office and the rest working from home. Experience required: - Proven experience as an IT Project Manager, successfully delivering complex IT projects, ideally around IT infrastructure (Will be some software delivery projects also) - Solid knowledge of project management methodologies and best practices. - Excellent leadership, communication, and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Demonstrated problem-solving and decision-making abilities. - Experience working in a fast-paced, dynamic environment. - PMP or PRINCE2 certification is a plus. - An understanding of various parts of IT including IT infrastructure, telecommunications such as telephony systems and their implementation processes and Software delivery would be great. As an IT Project Manager, you will play a pivotal role in managing and delivering & upgrading a new IT System implementation project that is state of the art. This project aims to revolutionise their IT infrastructure, the software packages they use, and telecommunication systems and enhance operational efficiency. You will collaborate closely with stakeholders from various departments, technical teams, and vendors to ensure successful project delivery within the defined timeline and budget. As the IT Project Manager you need to have an understanding of what the need is, what are they trying to look at, and what the future is. Responsibilities: - Lead the end-to-end project management process for the implementation of new IT systems. - Define project scope, objectives, and deliverables in collaboration with key stakeholders. - Develop a comprehensive project plan, including timelines, resource allocation, and risk management strategies. - Monitor project progress and ensure adherence to milestones and deadlines. - Identify and mitigate potential risks, issues, and dependencies that may impact project success. - Foster effective communication and collaboration between cross-functional teams. - Manage project budgets, expenses, and resource allocation efficiently. - Provide regular status updates and reports to senior management. If you are a proactive and results-driven IT Project Manager, eager to make a difference in a transformative project, I would love to hear from you! The role is flexible in terms of remote working with 2 / 3 office days required a week and looking to pay a salary of up to £55,000 For further details and to apply, please apply now, get in touch on or send your CV to Key skills - IT Project Manager / IT Infrastructure / Software Delivery / Networking / Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Web Developer 6 - 12 Month FTC with potential permanent opportunity We're looking for an 'Octo' Web Developer. Yes, you read correctly who wouldn't want to be a multitasking, multiskilled octopus, with a varied role that lights your technical & creative fire?! This role is full-time and office-based in Liverpool. Working tightly with the other 7 Creative Octos - you will be immersed into an energetic and goal-driven environment! Why choose AMA? The AMA Group is a recruitment group made up of 4 companies: The Advocate Group, Milk Education, Aspion, MLK Education Search, and our community angle Make Life Kind Charity. And you'll work across all of them! Benefits: Brand new lux office in Liverpool Wellness Wednesdays - long lunches Early finish fridays Team Socials Career growth Project bonuses Supportive Creative Team What we need from you: An eye for design, you don't need to be a designer (as we have 3), but we need you to sweat the small stuff and work in strong collaboration with the team, it's all in the detail here A pro of WordPress, with knowledge of common content builders including Elementor, as well as having in depth knowledge of plugins A strong knowledge of HTM and CSS, and JavaScript as a bonus A good understanding of web architecture Conducting website performance tests and implementing fixes to improve the UX. Not essential but helpful! SEO knowledge (meta tags, titles, H1) & knowledge of setting up Google Analytics The team you'll be working with: Our Creative Team is made up of; Group Creative Director, Emma Group Marketing Manager, Emily Group Digital Marketing Executive, Taith Group Brand Lead, Ryan Group Creative & Media Executive, Aaron Senior Content Exec & Podcast Host, Sophie Senior Content Exec & DEI Ambassador, Aiden Relationship Manager, Loti Group Business size: 130 people across 9 offices (Liverpool, Manchester, Sheffield, Hull, Leeds, Chester, Darlington, Newcastle, London) HQ: Liverpool Do you want to be heard, noticed, rewarded, and go home feeling like you've done a great job & added value to a team that cares about what you do (like really cares )? We're hoping you can enjoy this opportunity to work with our copywriting, content marketing, online advertising and graphic design teams to ensure a joined-up approach for our projects. The above is just a nutshell - let's arrange a call following your application to give you an accurate overview of the role. If you would live to be considered, please apply via the link or track me down on LinkedIn for extra brownie points Victoria Riley Group Talent Manager Reference - INDI R Job Type: Fixed term contract

Position Overview and Responsibilities: Primary Duties: Technical Responsibilities Oversee IT resources and manage staff at various locations, with the flexibility to rotate among sites to enhance skills and meet the demands of the IT Services team. Provide 1st / 2nd / 3rd line IT support on-site. Offer technical solutions to users. Manage site resources and allocations. Follow documentation processes for new and existing site resources. Maintain the software catalogue and track current licenses. Coordinate on-site exams (software and hardware). Deploy hardware and software to support the educational experience. Apply area-specific knowledge to ensure effective, user-friendly, and professional service. Ensure adherence to SLAs (Service Level Agreements). Support teaching staff in Technology Enhanced Learning equipment and processes. Provide adequate support for business support areas to maintain IT system operations. Maintain IT equipment for efficient operation and performance. Demonstrate proper use of IT equipment to staff and students. Conduct basic maintenance tasks and testing to ensure equipment safety and functionality. Maintain accurate records of maintenance activities. Transport goods and equipment within the center, using trolleys/vehicles, and assist with site setup. Health and Safety Adhere to internal and external health and safety guidelines. Maintain IT areas in a clean and orderly manner. Customer Service/Quality Ensure high levels of customer service and uphold a positive image of IT Services and equipment. Identify and address problems, respond to complaints, and refer issues to the appropriate supervisor. Adhere to set quality standards and procedural instructions. Finance/Security Identify and address stock and consumables/equipment shortages. Handle cash/cash equivalents when necessary. Comply with college security, stock control, cash-handling procedures, and audit requirements. Adhere to financial regulations within IT services. General Contribute to achieving the objectives, values, and aims of IT Services, equipment, and the college through effective working practices. All employees are expected to fulfill duties in line with the public sector equality duty and the college's commitment to promoting equality of opportunity. All staff are expected to: Carry out other relevant duties within the grade's framework, as required at different locations based on service needs. Utilize new technology in all job requirements. Attend and participate in section meetings and development groups. Because education matters. Dovetail and Slate Limited () acts as an Employment Agency.