718 jobs found in Edinburgh

A leading IT Consultancy is seeking a Desktop Support Consultant on contact basis. This is an onsite support role and you will be needed onsite in Edinburgh full time The Desktop Support Consultant must have the following skills and experience: Experience 4-8 years of experience in IT Desktop Support or End-User Support. Experience working in a fast-paced, user-focused environment. Technical Skills Strong knowledge of Windows OS and desktop support. Experience with hardware troubleshooting and device setup. Familiarity with Active Directory, VPN, networking basics. Experience with VDI/Citrix environments is a plus. Tools & Processes Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes. The Role: Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (eg, Microsoft 365, Teams). Support mobile devices and remote access solutions. Provide support for VDI/Citrix or virtual desktop environments. User & Stakeholder Support Communicate effectively with end users and provide timely updates on issues. Maintain a high level of customer service and user satisfaction. Handle high-priority incidents in a professional and calm manner.

Job Title: Deskside Support (5x a week on site) Location: Edinburgh 5x a week Salary/Rate : £147 Daily Start Date: 01/08/2026 Job Type: Initial 6 month (likelihood of extension) contract Inside IR35 Company Introduction We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract. What you will be doing: Provide on-site desktop support for end users Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution Support user onboarding, including device setup and account provisioning Manage incidents and service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking Adhere to SLAs and follow ITIL-based processes Prioritise and resolve issues based on business impact Install, configure, and troubleshoot Windows laptops and desktops Support multi-monitor setups and peripheral devices Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (eg, Microsoft 365, Teams) Support mobile devices and remote access solutions Provide support for VDI/Citrix or virtual desktop environments User & Stakeholder Support: Communicate effectively with end users and provide timely updates on issues. Maintain a high level of customer service and user satisfaction Handle high-priority incidents in a professional and calm manner Required Skills & Experience Experience in IT Desktop Support or End-User Support Experience working in a fast-paced, user-focused environment Technical Skills: Strong knowledge of Windows OS and desktop support Experience with hardware troubleshooting and device setup Familiarity with Active Directory, VPN, and networking basics Experience with VDI/Citrix environments is a plus Tools & Processes: Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Product Management Coach x6 Edinburgh, Leeds, Halifax, Manchester, Chester, Birmingham, Bristol - onsite one location 2 days per week £600 - £750 per day via umbrella Initial 6 month contract Our financial services client is seeking 6 Product Management Coaches to embed stronger product behaviours, customer-centricity and modern product methods that support Product Excellence as part of a product operating model transformation. The role requires 2 days per week onsite in your closest location from - Edinburgh, Leeds, Halifax, Manchester, Chester, Birmingham, Bristol. The contract needs to be facilitated via an umbrella company and has a rate banding of £600 - £750 per day with an initial 6 month contract. Key skills & experience required Strong product management or product leadership experience, with evidence of building and scaling effective mature product practices. Experience advising or coaching teams on how to build great products, from customer problem discovery through to product strategy and execution. Strong understanding of agility, product-led ways of working and the relationship between product, technology and delivery. Exceptional coaching and facilitation skills Experience coaching, influencing all levels of product management from CPO through to Product Managers/Owners. If your experience matches these requirements and you are available, please Apply Immediately! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.

About the role. As part of the development of our Digital Services function, we are strengthening internal digital capability within the Data Team. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network. A key focus of this campaign is creating new opportunities, and as a result, we are recruiting Lead Data Architects. This is a pivotal role within the organisation. In this role, you will work closely with stakeholders to define data strategies, principles, and objectives. You will take an active role in technical and business design authorities, ensuring systems are designed, upgraded, managed, decommissioned, and archived in line with data policies across the full data lifecycle. You will lead the design of data flows and translating business requirements into effective data architecture, while providing oversight and guidance to other data architects. Working in partnership with technical architects, you will ensure consistency, strong governance, and that the organisations systems align with agreed data architecture principles, enabling better use of trusted data for decision-making. This is a hybrid role, requiring two days per week in the office, based at any National Highways office location. Take an active role in technical and business design authorities, approving data strategies and ensuring alignment with organisational objectives. Work with business unit representatives and senior stakeholders to define data strategies, principles, and objectives that meet business needs. Provide assurance through verification and validation that systems are designed, upgraded, managed, decommissioned, and archived in line with data policies across the full data lifecycle. Lead the design of data flows and translating business requirements into effective data architecture and supporting the interpretation of needs at a strategic level. Provide oversight and guidance, ensuring consistent standards are applied, supporting data dictionary management, and working with technical architects to align systems with agreed data architecture principles. Embed data governance, quality, and assurance across the full data lifecycle, ensuring compliance with organisational policy, responsible use of AI, strong metadata management, and high data quality standards. Governance is enabled through Unity Catalog and Microsoft Purview. About you. Ability to communicate effectively between technical and non-technical stakeholders, translating complex data concepts into clear insights, facilitating discussions across multidisciplinary teams, and confidently managing differing perspectives. Strong understanding of data modelling, covering the design, how they interact over multiple subject areas and industry standards. Experience in metadata management and data standards, including maintaining accurate repositories, conducting impact analysis, and ensuring data is governed, consistent, and compliant across systems. Proven capability to translate business challenges into scalable data architecture solutions, working across multiple domains to identify common approaches and deliver coherent, end-to-end designs. Demonstrated leadership behaviours, including driving continuous improvement and innovation, building collaborative relationships, communicating a clear vision, and making informed, evidence-based decisions that align with organisational objectives. About us. Here at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. About Us Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation. A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and an approach driven by connected and sustainable working which includes hybrid working Life assurance of 4 times annual salary Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly offering paid leave to volunteer, 3 days basic/year If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable) Qualifications and/or professional membership check (if applicable) And finally We reserve the right to close before the advertisement expires. JBRP1_UKTJ

Motorola Solutions is seeking a backend software engineer for a hybrid role based in Edinburgh. You will develop and maintain the backend for the Alta Video Management System, a cloud-based distributed platform that monitors video cameras, access control systems and sensors. The team operates in an agile environment valuing autonomy, collaboration, quality and security. Applicants should have experience building back-end for large cloud-based systems, be proficient in Go, C++, Java, Rust or

Job Description This role is hybrid with 2 days from our Edinburgh offices. The Backend team develops the core of the Alta Video Management System, a cloud based distributed system that monitors and manages video cameras, access control systems and sensors. The team is responsible for analyzing, developing, designing, and maintaining the entire backend ecosystem - building new features, expanding capabilities and capacities, and maintaining CI/CD systems and customer deployments. We operate in an agile environment that values autonomy, collaboration, quality, and security. Basic Requirements Experience as a software developer. Experience building back end for large cloud based distributed systems. Familiarity with a backend language such as Go, C++, Java, Rust or Python. Passion for writing high quality code and demonstrating outstanding technical ability. Enthusiasm and willingness to learn new languages and technologies. Bonus: Understanding of service oriented architectures and cloud based products. Bonus: Experience with Machine Learning, Computer Vision, or AI technologies. Benefits Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement plus bank holidays. Defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support (EAP, wellbeing guidance, etc.). Carbon neutral initiatives and goals. Corporate social responsibility initiatives, including volunteering days. Well known company discount schemes. Equal Opportunity Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Sage X3 Consultant - Fully Remote An exciting opportunity to join a Sage Business Partner The Consultant will deliver expert implementation, configuration, and support services for customers using Sage X3, focusing on distribution and manufacturing verticals. This role is responsible for understanding customers business processes, translating them into system solutions, and ensuring successful adoption and optimisation of the ERP platform. The role contributes to the companys goal of delivering high-quality, value-driven consulting services that enhance customer efficiency and satisfaction. Engage directly with customers to gather requirements, understand business processes, and define the scope of Sage X3 implementations. Translate business requirements into solution designs and lead the configuration of Sage X3 modules to meet agreed specifications. Collaborate with the development team to manage customisations, integrations, enhancements, and resolution of software issues. Lead system testing activities, including system testing, user acceptance testing (UAT), and data migration validation. Support solution deployment, ensuring deliverables are achieved within agreed timelines and quality standards. Act as the primary customer contact throughout implementation, providing expert guidance, managing expectations, and resolving issues. Deliver end-user training, documentation, and structured knowledge transfer to ensure effective system adoption. Provide post-go-live support, including optimisation, issue resolution, and system updates. Contribute to the continuous improvement of implementation methodologies, tools, templates, and best practices. Maintain up-to-date knowledge of Sage X3 functionality, industry developments, and relevant technologies. Key Knowledge, Skills & Experience Proven hands-on experience implementing and configuring Sage X3, particularly across distribution vertical (minimum 3 years). Demonstrable experience in business process analysis and solution design. Ability to configure Sage X3 modules and understand system integrations and reporting capabilities. Experience delivering ERP or software projects within structured methodologies (Agile, PRINCE2 or similar). Strong troubleshooting and analytical skills. Experience delivering end-user training and supporting change adoption. Proficiency with Microsoft Office and collaborative/project tools Ability to manage multiple priorities and deliver work to agreed deadlines. JBRP1_UKTJ

Data Governance Manager Location: Edinburgh/Hybrid Salary: Competitive + Benefits The Opportunity We are seeking an experienced Data Governance Manager to lead and evolve our enterprise Data Governance capability. Reporting to the Chief Information Security Officer (CISO) , you will be responsible for defining and delivering the organisation's Data Governance strategy, framework and operating model. You will ensure data is managed as a trusted, secure and valuable business asset, supporting regulatory compliance, informed decision-making and business innovation. Working across Information Security, Data & Analytics, Risk, Legal, Architecture and business functions, you will drive governance adoption, establish clear accountability for data ownership and quality, and embed governance practices across the organisation. Key Responsibilities Define and lead the enterprise Data Governance strategy, framework and operating model. Establish governance policies and standards covering data ownership, quality, classification, retention and life cycle management. Drive organisation-wide adoption of Data Governance practices and accountability. Chair governance forums and provide oversight of governance risks, compliance and improvement activities. Build strong relationships with senior stakeholders and influence strategic decision-making. Define governance maturity measures and lead continuous improvement initiatives. Sponsor governance technologies and work with technical teams to deliver supporting capabilities, including metadata, lineage and data quality solutions. Ensure alignment with regulatory requirements, information security standards and risk management objectives. About You You are a strategic leader with a proven track record of establishing and maturing Data Governance capabilities within complex organisations. You have strong stakeholder management skills and can influence effectively at executive level, while also working closely with technical teams to deliver practical governance outcomes. You understand the importance of balancing regulatory requirements, business objectives and operational realities to create governance that enables rather than hinders progress. Essential Experience Significant experience leading enterprise Data Governance programmes in a regulated environment. Proven experience developing Data Governance strategies, operating models, frameworks and policies. Strong knowledge of Data Governance best practice, including DAMA-DMBOK or equivalent frameworks. Understanding of GDPR, Data Protection legislation, FCA expectations and information security standards such as ISO 27001. Experience establishing Data Owner, Data Steward and governance forum structures. Strong stakeholder engagement, communication and influencing skills. Experience driving organisational change and embedding governance practices across multiple business areas. Knowledge of modern data platforms, cloud technologies and governance tooling. Desirable Experience leading large-scale governance transformation initiatives. Knowledge of Snowflake, AWS and modern cloud data platforms. Experience with governance tools such as Collibra, Alation or Informatica. Understanding of AI Governance and emerging data regulations. Professional certifications such as DAMA CDMP, TOGAF, CISSP or CISM. Why Join Us? This is an opportunity to shape and lead a strategic enterprise capability, working with senior leaders across the organisation to improve data quality, strengthen compliance, enable innovation and maximise the value of data as a key business asset.

Cyber Security Technical Manager Location: London/Bristol/Edinburgh/Hybrid - 3 days on site Salary: c.£125K +benefits We are seeking an accomplished Cyber Security Technical Manager to provide technical leadership across the Cyber Security function and lead a number of specialist security teams. Reporting to the Chief Information Security Officer (CISO) , the successful candidate will be responsible for the continued development and maturity of security engineering, secure software development and security assurance capabilities. The role will ensure that security services evolve in line with organisational priorities, emerging technologies and the changing threat landscape. This is a senior leadership position requiring a highly credible cyber security professional who can provide expert technical guidance, influence strategic decision-making and support the delivery of secure technology solutions across a complex and dynamic environment. The Cyber Security Technical Manager will work closely with senior technology and business stakeholders, providing security consultancy across programmes and projects, supporting secure solution design, defining security requirements and providing technical assurance to enable informed, risk-based decisions. Key Responsibilities Provide technical leadership across the Cyber Security function, ensuring the effective delivery and continuous improvement of security engineering, application security, security testing and technical assurance services. Lead, develop and mentor specialist cyber security teams, fostering a culture of collaboration, accountability and professional excellence. Act as a trusted advisor to technology and business stakeholders on matters relating to cyber security risk, governance and control effectiveness. Provide senior security consultancy to programmes and projects, ensuring security considerations are Embedded throughout the delivery life cycle. Review and assure complex technical designs, architectures and solutions across cloud, infrastructure and software development environments. Define and communicate security requirements, standards and best practices to support secure and resilient technology delivery. Conduct and oversee technical risk assessments, ensuring security risks are appropriately identified, evaluated and managed. Represent Cyber Security within technical governance forums and contribute to organisational decision-making processes. Chair the Cyber Security Technical Working Group and promote consistency of approach across security disciplines. Work in partnership with technology leadership teams to support secure innovation and the adoption of modern technologies. Candidate Profile The successful candidate will be an experienced cyber security leader with a strong technical background and the ability to operate effectively across both strategic and operational domains. You will possess a proven track record of influencing security outcomes within complex technology environments and will be recognised for your ability to provide balanced, pragmatic and commercially aware security advice. You will be comfortable engaging with a broad range of stakeholders, from engineering and architecture teams through to senior leadership, and will demonstrate excellent communication, leadership and relationship-building skills. You will also have a genuine commitment to developing others, supporting technical specialists and team leaders to achieve their full potential while maintaining high standards of delivery and technical excellence. Essential Experience and Qualifications Significant experience in a senior cyber security position, with responsibility for leading technical teams and influencing security strategy and outcomes. Demonstrable experience designing, implementing and assuring security controls across cloud platforms, enterprise infrastructure and software development environments. Strong expertise in modern cyber security practices, including: Secure software development Cloud security Security engineering Security testing and technical assurance Experience providing security consultancy to complex technology programmes and projects. Proven capability in secure design review, technical risk assessment and security assurance activities. Excellent stakeholder management skills, with the ability to influence decision-making through clear, pragmatic and risk-based recommendations. Experience leading, coaching and developing technical professionals and team leaders. Degree in Information Security, Computer Science or a related discipline, or equivalent professional experience. Desirable Qualifications CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) CSSLP (Certified Secure Software Lifecycle Professional) CISM (Certified Information Security Manager) Other relevant industry-recognised cyber security certifications About the Team The Cyber Security team is responsible for protecting organisational systems, services, information and technology assets while enabling the secure delivery of business and technology objectives. Working collaboratively with technology and business stakeholders, the team provides practical, risk-based security advice and assurance, ensuring security is Embedded throughout the full technology life cycle. The function encompasses a range of specialist disciplines, including Security Engineering, Application Security, Security Testing, Security Operations, Identity and Access Management, Security Architecture and Operational Resilience. The team values professionalism, collaboration, continuous improvement and technical excellence, creating an environment where individuals are encouraged to challenge constructively, share knowledge and contribute to the ongoing development of cyber security capabilities across the organisation. Please note, client interviews will take place for this role in Late July/Early August

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Data Scientist for a 3 month contract based in Edinburgh with remote working available (Hybrid). Purpose of the role: We are seeking an experienced Data Scientist with specialist expertise in Climate Risk, Transition Planning and Sustainability Modelling to provide independent oversight and challenge of the organisation's data-driven models. You will be responsible for conducting robust model validations, quantitative analysis and governance reviews across climate risk models, ensuring that model risks are identified, assessed and appropriately managed. What you'll do: Perform independent validation of climate risk, forecasting, scenario analysis, stress testing and optimisation models. Conduct quantitative analysis, sensitivity testing and model reviews to assess performance, robustness and fitness for purpose. Evaluate model assumptions, methodologies, data quality, uncertainty and limitations, ensuring model risks are clearly identified and documented. Assess compliance with regulatory requirements, including PRA SS1/23, and internal model risk standards. Review model sub-components and controls, preparing validation checklists and governance documentation. Produce high quality validation reports and papers for senior management, regulators and auditors. Provide expert advice on climate risk modelling, transition planning and sustainability related analytics. The skills you'll need: Strong expertise in climate risk, climate scenarios, decarbonisation pathways, net-zero strategies and emerging sustainability regulations. Experience independently validating complex quantitative models, ideally within financial services. Strong understanding of model risk management frameworks and governance. Advanced Python skills for data manipulation, analysis and model assessment. Experience reviewing and auditing model builds, with the ability to understand and challenge underlying model mechanics. Degree in a quantitative discipline such as Mathematics, Statistics, Data Science, Economics, Engineering or Physics. Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Amentum is seeking a Senior / Principal Ports and Maritime Engineer to join our UK team, impacting critical infrastructure in the Defence sector. This hybrid role allows office work and remote flexibilities along with site engagements. The position entails collaborating with multidisciplinary teams to deliver engineering solutions across various disciplines and mentoring early-career engineers, supporting the growth of our capabilities. We prioritize career advancement, project involvement from concept to support, and assure high-quality deliverables aligned with industry standards.

About the job. National Highways have an excellent opportunity for a Demand Portfolio Manager to join our Digital Services team. A Demand Portfolio Manager is accountable for shaping, managing, and governing the demand pipeline into Digital Services, ensuring demand is processed in line with the demand framework and delivered in a timely, efficient, and cost-effective manner. This role supports end-to-end demand planning activities, including forecasting future demand, analysing information flows, developing models, and ensuring appropriate governance, standards, and artefacts are in place across the portfolio. You will work closely with stakeholders across the organisation to ensure demand is prioritised, resourced, and aligned to business planning objectives, while driving a balanced and effective planned versus reactive pipeline. You will also play a key role in monitoring and reporting demand performance through ServiceNow, supporting continuous improvement of processes, and helping to enhance colleague experience in how demand is managed and progressed. Our technology estate is broad, diverse and continuously evolving. You will work across everything from internal business platforms to the systems that manage physical assets and keep England's road network operating safely and reliably. This is an opportunity to develop solutions that have a real-world impact for millions of people Please note this position can be based from any of our UK offices however travel to other offices to attend team meetings will be required. Responsible for shaping, managing, and governing the demand pipeline into Digital Services, ensuring alignment with the demand framework and efficient, cost-effective delivery. Accountable for demand planning activities including forecasting, analysing information flow, developing models, and ensuring appropriate governance, standards, and artefacts are in place. Works closely with stakeholders to assess, prioritise, finance, and resource demand, ensuring alignment with business planning and a balanced planned vs reactive pipeline. Monitors and reports on demand performance using ServiceNow, identifying constraints, risks, and opportunities for improvement across the portfolio. Drives continuous improvement in demand management processes, promotes best practice, and supports enhanced colleague and stakeholder experience. About you. Relevant experience in a Technology or Business-related environment, or an equivalent qualification, with a strong understanding of ITIL, PMO frameworks, and recognised best practice for portfolio, programme, and service management. Experience supporting IT/digital transformation and demand management within complex or regulated environments, with understanding of end-to-end service and asset lifecycle management (desirable). Strong customer focus with a commitment to achieving positive business outcomes, supporting delivery teams to meet challenging objectives and implement new or changing services effectively. Excellent communication, influencing, and stakeholder management skills, with experience presenting at senior forums, shaping demand approaches, and supporting decision-making through clear reporting and insight. Strong analytical and problem-solving capability, able to interpret customer requests, analyse data, track progress through service assessments, and apply innovative approaches to improve demand and service outcomes. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. JBRP1_UKTJ