Database Administrator £28,500 - £30,500 FULL TIME 37.5 hours per week, with flexible working options available. Based in Andover, Hampshire with hybrid work options considered.
Want to work with a team that does something worthwhile? We are proud to work together to Beat Macular Disease – and this has been recognised by The Sunday Times Best Places to Work 2023 list.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
We are looking for someone who shares in our value of knowing our stuff to join our committed and friendly data team as a Database Administrator. Working with our team, you will show you care by supporting your colleagues as we increase our activities in our drive to beat macular disease. Specifically you will assist with developing and enhancing new and existing programs and reports; you will help identify and develop solutions that meet the needs of the growing Society; and you will learn to support our various departments in their usage of our Customer Relationship Management system.
We are looking for someone who is comfortable making it happen in a dynamic environment, using their adaptable approach to work to multi-task with ease. Someone who has proven SQL programming and query writing experience, is motivated, and thrives working collaboratively with their team. In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit: macularsociety.org/careers/benefits/
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Please view the full job specification at: macularsociety.org/vacancies
To hear what our teams say about working here please visit: macularsociety.org/careers/what-our-teams-say/
Please address any questions by email to: james.price@macularsociety.org
To apply, please email your CV with a covering letter to: recruitment@macularsociety.org
Closing date: 20 September 2023
Interviews: 28 & 29 September 2023
24/08/2023
Full time
Database Administrator £28,500 - £30,500 FULL TIME 37.5 hours per week, with flexible working options available. Based in Andover, Hampshire with hybrid work options considered.
Want to work with a team that does something worthwhile? We are proud to work together to Beat Macular Disease – and this has been recognised by The Sunday Times Best Places to Work 2023 list.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
We are looking for someone who shares in our value of knowing our stuff to join our committed and friendly data team as a Database Administrator. Working with our team, you will show you care by supporting your colleagues as we increase our activities in our drive to beat macular disease. Specifically you will assist with developing and enhancing new and existing programs and reports; you will help identify and develop solutions that meet the needs of the growing Society; and you will learn to support our various departments in their usage of our Customer Relationship Management system.
We are looking for someone who is comfortable making it happen in a dynamic environment, using their adaptable approach to work to multi-task with ease. Someone who has proven SQL programming and query writing experience, is motivated, and thrives working collaboratively with their team. In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit: macularsociety.org/careers/benefits/
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Please view the full job specification at: macularsociety.org/vacancies
To hear what our teams say about working here please visit: macularsociety.org/careers/what-our-teams-say/
Please address any questions by email to: james.price@macularsociety.org
To apply, please email your CV with a covering letter to: recruitment@macularsociety.org
Closing date: 20 September 2023
Interviews: 28 & 29 September 2023
London Sport
Great Dover Street, London SE1 4YB, UK
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
21/08/2023
Full time
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
Are you an experienced IT professional who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities?
First Choice Homes Oldham (FCHO) have an exciting opportunity for an ICT Infrastructure Engineer to join our ICT Team.
You'll be supporting the ICT team and the organisation with technical ICT escalations, providing efficient problem resolution, advice, and support to colleagues. You'll be supporting and maintaining the ICT infrastructure, ICT Security and the ICT operations ensuring the ICT infrastructure is reliable secure and available.
The successful candidate will contribute to the identification of ICT Service improvements in line with the ICT Strategy and will lead on ICT projects to deliver continuous improvements.
You will be involved with ongoing and new projects, being responsible for the implementation and pre/post-project support across various technologies.
What's in it for you?
When you become a part of the FCHO team, you receive a range of fantastic benefits, including:
A salary of circa £45,000 per annum
A 37-hour working week with hybrid working options
Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave.
Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
Death in service benefit
Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
Automatic enrolment into a private health insurance plan
Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
Discounted gym membership
Professional subscriptions are paid for by the business where they are an essential requirement of your role.
Enhanced maternity, paternity, adoption and sick pay
Access to an on-site wellbeing room
Access to an on-site café
Long service awards
Who are we looking for?
Our ideal candidate:
Will be experienced in supporting and implementing Microsoft technologies including Azure Cloud, Microsoft 365, Virtualisation, ICT Security and networking.
Can lead by example and possess excellent customer service, communication, time management and organisational skills.
Have a ‘can do’ approach, with a determination to succeed and see problems through to a successful solution.
Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably
Who are we?
First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision to improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us.
Interested?
Take a look at the role profile and if it looks like you’ll be a good fit, send us your application before 10pm on 26th January 2025 .
Interview and assessment to be confirmed.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we’ll do all we can.
13/01/2025
Full time
Are you an experienced IT professional who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities?
First Choice Homes Oldham (FCHO) have an exciting opportunity for an ICT Infrastructure Engineer to join our ICT Team.
You'll be supporting the ICT team and the organisation with technical ICT escalations, providing efficient problem resolution, advice, and support to colleagues. You'll be supporting and maintaining the ICT infrastructure, ICT Security and the ICT operations ensuring the ICT infrastructure is reliable secure and available.
The successful candidate will contribute to the identification of ICT Service improvements in line with the ICT Strategy and will lead on ICT projects to deliver continuous improvements.
You will be involved with ongoing and new projects, being responsible for the implementation and pre/post-project support across various technologies.
What's in it for you?
When you become a part of the FCHO team, you receive a range of fantastic benefits, including:
A salary of circa £45,000 per annum
A 37-hour working week with hybrid working options
Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave.
Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
Death in service benefit
Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
Automatic enrolment into a private health insurance plan
Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
Discounted gym membership
Professional subscriptions are paid for by the business where they are an essential requirement of your role.
Enhanced maternity, paternity, adoption and sick pay
Access to an on-site wellbeing room
Access to an on-site café
Long service awards
Who are we looking for?
Our ideal candidate:
Will be experienced in supporting and implementing Microsoft technologies including Azure Cloud, Microsoft 365, Virtualisation, ICT Security and networking.
Can lead by example and possess excellent customer service, communication, time management and organisational skills.
Have a ‘can do’ approach, with a determination to succeed and see problems through to a successful solution.
Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably
Who are we?
First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision to improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us.
Interested?
Take a look at the role profile and if it looks like you’ll be a good fit, send us your application before 10pm on 26th January 2025 .
Interview and assessment to be confirmed.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we’ll do all we can.
Stepping Stone Projects
Green Lane, Heywood OL10 1NG, UK
IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320
The Quadrant, Green Lane, Heywood
This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm.
Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.
Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.
Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely.
The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme.
You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve.
We would love to hear from you if you can support our charity by:
Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests
Maintain and develop the ICT infrastructure including Servers and Networking
New office/site network commissioning as part of continued growth at the charity
Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles
Provide training to colleagues and coach junior members of the IT Support team
This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities.
If you would like any further information on the role please contact recruitment@stepping-stone.org.uk
If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Monday 29th July to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).
We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.
We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk
12/07/2024
Full time
IT Technician Monday - Friday 37.5 hours per week £30,030 - £33,320
The Quadrant, Green Lane, Heywood
This role is Monday to Friday, exact hours to be agreed but to be worked between 8am - 6pm.
Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.
Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.
Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely.
The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme.
You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve.
We would love to hear from you if you can support our charity by:
Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests
Maintain and develop the ICT infrastructure including Servers and Networking
New office/site network commissioning as part of continued growth at the charity
Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles
Provide training to colleagues and coach junior members of the IT Support team
This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities.
If you would like any further information on the role please contact recruitment@stepping-stone.org.uk
If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Monday 29th July to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).
We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.
We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
01/09/2021
Full time
Senior Service Desk Analyst
Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave
As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation.
As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications.
You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking.
You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed.
You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods.
This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce.
Essential skills, knowledge and experience:
Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence.
Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams.
Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment.
Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations.
Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager.
Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work
An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware.
Able to demonstrate basic analytical skills.
An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.
We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact Noreen.Mcloone@rspb.org.uk
Closing date: 23:59, 19 September 2021
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.
The Health and Social Care Alliance Scotland
Glasgow, UK
Term Permanent Employer Health and Social Care Alliance Scotland Reporting to Chief Executive Working hours Full-time, 35 hours per week Salary £35,708 to £38,518 depending on experience Direct Report ALISS Co-ordinator
ALISS (A Local Information System for Scotland) is a national web-based service to help people find help and support close to them when they need it most by finding and sharing information about groups, services and activities that could help people live well.
It provides a platform for organisations and local groups in Scotland to share information about what they offer, and a service for the public and health and social care professionals to find and access resources near them.
Strategic Outcomes of the ALLIANCE
Innovation and transformational change across health and social care, driven by person-centred and rights based approaches and the principles of co-production and self management
Policy and practice shaped by disabled people, people with long term conditions and unpaid carers, regardless of race, gender, sexual orientation, disability, age, religion, or any other status
Person centred approaches and third sector involvement within the planning and delivery of health, social care, and integrated services
Purpose of the Role
To provide effective leadership to ensure that ALISS meets the technical requirements of those with health and social care needs, Scottish Government and NHS 24
Ensure all programme business systems, information systems, partnership platforms and networks are in place to support the programme and that the technology accurately represents requirements
Manage key programme relationships to enhance and sustain connections between organisations at local and national levels and deliver technical improvements
Provide a sense of balance between programme and technical management
To be accountable for the technical delivery of the programme
Work closely with the engagement team to ensure the successful delivery of the programme
Key Aims and Objectives of the role
Responsible for capturing, deriving and translating user requirements into system design and implementation
Manage evaluation and continuous improvement
Identify opportunities for improvement customer/user satisfaction
Allocate resources to ensure sustainable and effective technical delivery of the programme
Develop and implement technical project plans so that relevant programme objectives are achieved
Use programme and project management skills to deliver to timescales and agreed quality criteria and manage the budget
Anticipate problems and complications and formulate technical solutions so as not to impede the effectiveness of the programme
Write product specifications where required
Identify opportunities for growth with funding opportunities
Identify and manage risks including data protection and information security on a continual basis
Ensure continuity and programme resilience
Work in partnership with senior staff, within and beyond the ALLIANCE
Contribute to strategic development of ALISS
Maintain a strong understanding of the health and social care agenda in Scotland
Drive recommendations around priorities
Any other duties relevant to the job or as requested by the ALLIANCE Chief Executive.
Key Relationships
Scottish Government Directorates
NHS 24
NHS Boards / Integrated Joint Boards
Third sector and community organisations
External contractors (software developers)
Membership and ALISS users
PERSON SPECIFICATION
Essential
Degree or equivalent experience
Experience of effective partnership working
Change management, negotiation and influencing skills
Demonstrated ability to think creatively and strategically when implementing programme and solving problems
Foundational knowledge of IT infrastructure and architecture
An understanding of agile approach, open data and service design methodology
Sufficient understanding of database technology
Tech-savvy and able to deploy appropriate technology
Management experience including project management, strategic development, staff and budgets
Effective relationship management
Strong communication skills – including the ability to communicate in technical and non-technical terms to a range of audiences
Good understanding of data protection
Good understanding of person-centred approaches to health and social care
Ability to work autonomously, as part of a team and on own initiative
Ability to maintain accurate records and documentation
Ability to manage risks
Ability to demonstrate impact on end users
Desirable
Degree in relevant technical subject e.g. management information systems, database or systems engineering etc.
Proven contribution to software development
Experience of working with committees, boards and steering groups
Experience of helping key stakeholders to articulate and refine programme requirements
12/11/2020
Full time
Term Permanent Employer Health and Social Care Alliance Scotland Reporting to Chief Executive Working hours Full-time, 35 hours per week Salary £35,708 to £38,518 depending on experience Direct Report ALISS Co-ordinator
ALISS (A Local Information System for Scotland) is a national web-based service to help people find help and support close to them when they need it most by finding and sharing information about groups, services and activities that could help people live well.
It provides a platform for organisations and local groups in Scotland to share information about what they offer, and a service for the public and health and social care professionals to find and access resources near them.
Strategic Outcomes of the ALLIANCE
Innovation and transformational change across health and social care, driven by person-centred and rights based approaches and the principles of co-production and self management
Policy and practice shaped by disabled people, people with long term conditions and unpaid carers, regardless of race, gender, sexual orientation, disability, age, religion, or any other status
Person centred approaches and third sector involvement within the planning and delivery of health, social care, and integrated services
Purpose of the Role
To provide effective leadership to ensure that ALISS meets the technical requirements of those with health and social care needs, Scottish Government and NHS 24
Ensure all programme business systems, information systems, partnership platforms and networks are in place to support the programme and that the technology accurately represents requirements
Manage key programme relationships to enhance and sustain connections between organisations at local and national levels and deliver technical improvements
Provide a sense of balance between programme and technical management
To be accountable for the technical delivery of the programme
Work closely with the engagement team to ensure the successful delivery of the programme
Key Aims and Objectives of the role
Responsible for capturing, deriving and translating user requirements into system design and implementation
Manage evaluation and continuous improvement
Identify opportunities for improvement customer/user satisfaction
Allocate resources to ensure sustainable and effective technical delivery of the programme
Develop and implement technical project plans so that relevant programme objectives are achieved
Use programme and project management skills to deliver to timescales and agreed quality criteria and manage the budget
Anticipate problems and complications and formulate technical solutions so as not to impede the effectiveness of the programme
Write product specifications where required
Identify opportunities for growth with funding opportunities
Identify and manage risks including data protection and information security on a continual basis
Ensure continuity and programme resilience
Work in partnership with senior staff, within and beyond the ALLIANCE
Contribute to strategic development of ALISS
Maintain a strong understanding of the health and social care agenda in Scotland
Drive recommendations around priorities
Any other duties relevant to the job or as requested by the ALLIANCE Chief Executive.
Key Relationships
Scottish Government Directorates
NHS 24
NHS Boards / Integrated Joint Boards
Third sector and community organisations
External contractors (software developers)
Membership and ALISS users
PERSON SPECIFICATION
Essential
Degree or equivalent experience
Experience of effective partnership working
Change management, negotiation and influencing skills
Demonstrated ability to think creatively and strategically when implementing programme and solving problems
Foundational knowledge of IT infrastructure and architecture
An understanding of agile approach, open data and service design methodology
Sufficient understanding of database technology
Tech-savvy and able to deploy appropriate technology
Management experience including project management, strategic development, staff and budgets
Effective relationship management
Strong communication skills – including the ability to communicate in technical and non-technical terms to a range of audiences
Good understanding of data protection
Good understanding of person-centred approaches to health and social care
Ability to work autonomously, as part of a team and on own initiative
Ability to maintain accurate records and documentation
Ability to manage risks
Ability to demonstrate impact on end users
Desirable
Degree in relevant technical subject e.g. management information systems, database or systems engineering etc.
Proven contribution to software development
Experience of working with committees, boards and steering groups
Experience of helping key stakeholders to articulate and refine programme requirements
Project Officer (CCQI) - 5 vacancies
About the roles
The College Centre for Quality Improvement, (CCQI) is a multi-disciplinary team of quality improvement workers who evaluate, audit and research mental health services. We are expanding the work that we carry out and are now seeking dynamic and proactive people for the following roles:
Project Officer - Community Mental Health Services & Quality Network for Inpatient Learning Disability Wards (ACOMHS/QNLD) x 1 (Permanent role)
Project Officer - Psychiatric Liaison for Accreditation Network (PLAN) x 1 (Permanent role)
Project Officer - Enabling Environments (EE) x 1 (Permanent role)
Project Officer - National Clinical Audits (NAD, NCAP and NCAAD) x 2 (Fixed-term contract until 31 May 2020)
The successful candidates will organise data collection and will arrange and attend meetings, and visits to services, working with clinicians and service users to improve mental health services. They will provide administrative support to the project, analyse data as well as writing reports. This is an ideal job for someone looking for a career in quality improvement or health service development. The successful candidates will be required to undertake a Disclosure Barring Service check.
The National Clinical Audits (NAD, NCAP and NCAAD) Project Officer posts are fixed-term contracts and no extension beyond the specified end date is envisaged.
We only recruit the best and in return for your commitment and expertise we offer great benefits and the chance to make your mark on our work.
How to apply
Candidates are advised to state the Project Officer role/s of their choice in their cover letter.
For more information and instructions on how to apply, please download the following documents:
Information pack (doc)
Application form (doc)
Diversity monitoring form (doc)
For any other queries, please e-mail hr@rcpsych.ac.uk .
We welcome applications from all sectors of the community.
Closing date : Monday 29 April @ 10am
Interview dates:
Monday 20 May 2019 (PLAN/ACOMHS/EE)
Tuesday 21 May 2019 (National Clinical Audits)
Wednesday 22 May 2019 (PLAN/ACOMHS/EE)
The College is an Equal Opportunities Employer. Charity registration no. 228636
11/04/2019
Full time
Project Officer (CCQI) - 5 vacancies
About the roles
The College Centre for Quality Improvement, (CCQI) is a multi-disciplinary team of quality improvement workers who evaluate, audit and research mental health services. We are expanding the work that we carry out and are now seeking dynamic and proactive people for the following roles:
Project Officer - Community Mental Health Services & Quality Network for Inpatient Learning Disability Wards (ACOMHS/QNLD) x 1 (Permanent role)
Project Officer - Psychiatric Liaison for Accreditation Network (PLAN) x 1 (Permanent role)
Project Officer - Enabling Environments (EE) x 1 (Permanent role)
Project Officer - National Clinical Audits (NAD, NCAP and NCAAD) x 2 (Fixed-term contract until 31 May 2020)
The successful candidates will organise data collection and will arrange and attend meetings, and visits to services, working with clinicians and service users to improve mental health services. They will provide administrative support to the project, analyse data as well as writing reports. This is an ideal job for someone looking for a career in quality improvement or health service development. The successful candidates will be required to undertake a Disclosure Barring Service check.
The National Clinical Audits (NAD, NCAP and NCAAD) Project Officer posts are fixed-term contracts and no extension beyond the specified end date is envisaged.
We only recruit the best and in return for your commitment and expertise we offer great benefits and the chance to make your mark on our work.
How to apply
Candidates are advised to state the Project Officer role/s of their choice in their cover letter.
For more information and instructions on how to apply, please download the following documents:
Information pack (doc)
Application form (doc)
Diversity monitoring form (doc)
For any other queries, please e-mail hr@rcpsych.ac.uk .
We welcome applications from all sectors of the community.
Closing date : Monday 29 April @ 10am
Interview dates:
Monday 20 May 2019 (PLAN/ACOMHS/EE)
Tuesday 21 May 2019 (National Clinical Audits)
Wednesday 22 May 2019 (PLAN/ACOMHS/EE)
The College is an Equal Opportunities Employer. Charity registration no. 228636
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution.
Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward.
About the Job and the Ideal Candidate
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users.
We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution.
If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you.
Our values here at Westward are
“Be Agile”
“Always Engage”
“Show Integrity”
We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward.
If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you.
Interview date: Week Commencing - 15th October 2018
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
12/09/2018
Full time
Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need.
We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution.
Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward.
About the Job and the Ideal Candidate
As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users.
We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution.
If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you.
Our values here at Westward are
“Be Agile”
“Always Engage”
“Show Integrity”
We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward.
If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you.
Interview date: Week Commencing - 15th October 2018
We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.
International Students House
London, United Kingdom
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
21/12/2017
Full time
International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.
Job Responsibilities:
Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
Set up and configuring PCs and software
Set up and administration of users Active Directory, email accounts and network user profiles
Undertake projects assigned by the IT Manager.
Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
Ensure IT Assets are documented
Setup phones and computers for meetings, training or relocations
Desired Knowledge, Skills, & Experience
Minimum of 3 years’ experience in a business IT support role
Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
Excellent knowledge of Windows 10 and Microsoft Office
Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
Basic server skills (Windows 2008 R2, Windows 2012 R2)
MAC Lion, Sierra and MAC Applications
Smartphones and tablets mobile device management
Active Directory User administration
365 administration and Office 365 apps such as Planner, Teams, Sharepoint
Remote support tools (Dameware, RDP etc)
Knowledge of various laptop and desktop models
Printer troubleshooting
Backup and imaging software
Asset management and disposal
Experience of anti-virus software in a business environment
Personal Attributes
Proactive. Ability to work independently and keep busy during quiet periods
Punctual and presentable
Articulate and very professional communication skills
Team player and approachable.
Education
Educated to degree level (desirable)
Relevant I.T qualifications (desirable)
Please note that only candidates with the legal right to work in the UK will be considered.
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