7 Nonprofit-Social Services jobs

Senior Service Desk Analyst Reference: AUG20210296 Closing date: 23:59, 19 September 2021 Location: RSPB UKHQ - The Lodge Salary: £27,574.00 - £33,606.00 Per Annum Benefits: Pension, Life Assurance, 26 days Annual Leave As part of the dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can-do attitude, as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Senior Service Desk Analyst within the Technology Customer Services team, you will lead the day to day work activities of the Service desk who are responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call-logging system, and be the first point of contact for escalations where business activities are impacted. As part of your role you will carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Run team’s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed. You will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods. This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce. Essential skills, knowledge and experience: Ability to line manage individuals on the Service Desk and to deputise for the Technology Customer Service Manager in their absence. Ability to troubleshoot issues and decide where to pass calls to that the Service desk cannot fix and when to escalate both internally and to suppliers, and to flag any gaps in service desk knowledge or documentation to 2nd line teams. Ability to use tools that Service Desk Analysts use for both management of Customers accounts and levels of access as well as software deployment. Proven Customer relationship skills/Communication skills: Via phone, E mail and in person including the ability to deal with escalations. Ability to input into the asset and license management process to ensure records are up to date and to be responsible for flagging up any gaps to the Technology Customer Service Manager and Supplier Manager. Able to represent Customers feedback and their day to day challenges in the use of technology and services and feed into the prioritisation of workforce experience projects and programmes of work An awareness of accessibility and the role this plays in a user’s ability to use our platforms, applications and hardware. Able to demonstrate basic analytical skills. An awareness of ITIL and an understanding of how the Service Desk function fits within the ITIL framework.   We envisage that the successful candidate's time will be split between home-working and our UK Headquarters - the Lodge in Sandy, Bedfordshire. Should you have any queries about this vacancy, please contact   Noreen.Mcloone@rspb.org.uk Closing date:  23:59, 19 September 2021 As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Previous applicants need not apply.

Term                       Permanent Employer               Health and Social Care Alliance Scotland Reporting to          Chief Executive Working hours       Full-time, 35 hours per week Salary                     £35,708 to £38,518 depending on experience Direct Report         ALISS Co-ordinator   ALISS (A Local Information System for Scotland) is a national web-based service to help people find help and support close to them when they need it most by finding and sharing information about groups, services and activities that could help people live well.  It provides a platform for organisations and local groups in Scotland to share information about what they offer, and a service for the public and health and social care professionals to find and access resources near them.  Strategic Outcomes of the ALLIANCE  Innovation and transformational change across health and social care, driven by person-centred and rights based approaches and the principles of co-production and self management Policy and practice shaped by disabled people, people with long term conditions and unpaid carers, regardless of race, gender, sexual orientation, disability, age, religion, or any other status Person centred approaches and third sector involvement within the planning and delivery of health, social care, and integrated services  Purpose of the Role   To provide effective leadership to ensure that ALISS meets the technical requirements of those with health and social care needs, Scottish Government and NHS 24 Ensure all programme business systems, information systems, partnership platforms and networks are in place to support the programme and that the technology accurately represents requirements Manage key programme relationships to enhance and sustain connections between organisations at local and national levels and deliver technical improvements Provide a sense of balance between programme and technical management To be accountable for the technical delivery of the programme Work closely with the engagement team to ensure the successful delivery of the programme Key Aims and Objectives of the role  Responsible for capturing, deriving and translating user requirements into system design and implementation Manage evaluation and continuous improvement Identify opportunities for improvement customer/user satisfaction Allocate resources to ensure sustainable and effective technical delivery of the programme Develop and implement technical project plans so that relevant programme objectives are achieved Use programme and project management skills to deliver to timescales and agreed quality criteria and manage the budget Anticipate problems and complications and formulate technical solutions so as not to impede the effectiveness of the programme Write product specifications where required Identify opportunities for growth with funding opportunities Identify and manage risks including data protection and information security on a continual basis Ensure continuity and programme resilience Work in partnership with senior staff, within and beyond the ALLIANCE Contribute to strategic development of ALISS Maintain a strong understanding of the health and social care agenda in Scotland Drive recommendations around priorities Any other duties relevant to the job or as requested by the ALLIANCE Chief Executive.  Key Relationships  Scottish Government Directorates NHS 24 NHS Boards / Integrated Joint Boards Third sector and community organisations External contractors (software developers) Membership and ALISS users   PERSON SPECIFICATION  Essential Degree or equivalent experience Experience of effective partnership working Change management, negotiation and influencing skills Demonstrated ability to think creatively and strategically when implementing programme and solving problems Foundational knowledge of IT infrastructure and architecture An understanding of agile approach, open data and service design methodology Sufficient understanding of database technology Tech-savvy and able to deploy appropriate technology Management experience including project management, strategic development, staff and budgets Effective relationship management Strong communication skills – including the ability to communicate in technical and non-technical terms to a range of audiences Good understanding of data protection Good understanding of person-centred approaches to health and social care Ability to work autonomously, as part of a team and on own initiative Ability to maintain accurate records and documentation Ability to manage risks Ability to demonstrate impact on end users   Desirable   Degree in relevant technical subject e.g. management information systems, database or systems engineering etc. Proven contribution to software development Experience of working with committees, boards and steering groups Experience of helping key stakeholders to articulate and refine programme requirements

Project Officer (CCQI) - 5 vacancies About the roles The College Centre for Quality Improvement, (CCQI) is a multi-disciplinary team of quality improvement workers who evaluate, audit and research mental health services. We are expanding the work that we carry out and are now seeking dynamic and proactive people for the following roles: Project Officer - Community Mental Health Services & Quality Network for Inpatient Learning Disability Wards (ACOMHS/QNLD) x 1 (Permanent role) Project Officer - Psychiatric Liaison for Accreditation Network (PLAN) x 1 (Permanent role) Project Officer - Enabling Environments (EE) x 1 (Permanent role) Project Officer - National Clinical Audits (NAD, NCAP and NCAAD) x 2 (Fixed-term contract until 31 May 2020) The successful candidates will organise data collection and will arrange and attend meetings, and visits to services, working with clinicians and service users to improve mental health services. They will provide administrative support to the project, analyse data as well as writing reports. This is an ideal job for someone looking for a career in quality improvement or health service development. The successful candidates will be required to undertake a Disclosure Barring Service check. The National Clinical Audits (NAD, NCAP and NCAAD) Project Officer posts are fixed-term contracts and no extension beyond the specified end date is envisaged. We only recruit the best and in return for your commitment and expertise we offer great benefits and the chance to make your mark on our work. How to apply Candidates are advised to state the Project Officer role/s of their choice in their cover letter. For more information and instructions on how to apply, please download the following documents: Information pack (doc) Application form (doc) Diversity monitoring form (doc) For any other queries, please e-mail hr@rcpsych.ac.uk . We welcome applications from all sectors of the community. Closing date : Monday 29 April @ 10am Interview dates: Monday 20 May 2019 (PLAN/ACOMHS/EE) Tuesday 21 May 2019 (National Clinical Audits) Wednesday 22 May 2019 (PLAN/ACOMHS/EE) The College is an Equal Opportunities Employer. Charity registration no. 228636  

Westward Housing Group is a major housing association in the south west. As a developing landlord, we build new homes across the region, working in partnership with local authorities to rent homes to those in need. We are looking for 2 Business Systems Analysts to work within our busy Business Transformation Team, based at our head office in Newton Abbot on a fixed term contract for 2 years. For one of the roles we are looking for someone with experience of using SharePoint to deliver a document management solution. Our offices are based within an industrial estate, a stone’s throw from the River Teign and is easily accessible via public transport or major road links, with free parking available. You will work within our Business Transformation team in an open plan office where you will sit closely with other team members and managers who will be there to support you through your career with Westward. About the Job and the Ideal Candidate As part of a team responsible for the improvement, support and training on business applications, you will help develop systems to enhance digitalisation and business transformation. The work includes project management, system testing, report writing, applying fixes and working with IT users. We are looking to speak with candidates who have experience of business analysis and/or business process design techniques and methodologies as well as somebody who can demonstrate knowledge of managing, developing and supporting complex corporate information systems. You will have experience of project management, an understanding of housing business processes and advanced Excel skills. One of the roles will require experience in using or administering SharePoint as a document management solution. If you have an understanding or experience of supporting or using key business applications, within the Housing sector, and an understanding of the impact that effective IT applications can have on customer service and business delivery, we would love to hear from you. Our values here at Westward are “Be Agile” “Always Engage” “Show Integrity” We believe we reflect these values in our open and honest culture, that focuses on personal accountability and recognises how diversity can enrich communities. We also inspire people to be their best, with opportunities for staff secondments, training and job shadowing so that you can make the most out of your career with Westward. If you share our values and are seeking a role that is both challenging and rewarding, we would love to hear from you. Interview date: Week Commencing - 15th October 2018 We actively encourage applications from all sections of the community. All applications are considered on the basis of their merits and suitability for the job.

International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure.  Job Responsibilities: Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates. Set up and configuring PCs and software Set up and administration of users Active Directory, email accounts and network user profiles Undertake projects assigned by the IT Manager. Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager. Ensure IT Assets are documented Setup phones and computers for meetings, training or relocations Desired Knowledge, Skills, & Experience Minimum of 3 years’ experience in a business IT support role Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified Excellent knowledge of Windows 10 and Microsoft Office Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN) Basic server skills (Windows 2008 R2, Windows 2012 R2) MAC Lion, Sierra and MAC Applications Smartphones and tablets mobile device management Active Directory User administration 365 administration and Office 365 apps such as Planner, Teams, Sharepoint Remote support tools (Dameware, RDP etc) Knowledge of various laptop and desktop models Printer troubleshooting Backup and imaging software Asset management and disposal Experience of anti-virus software in a business environment Personal Attributes Proactive.  Ability to work independently and keep busy during quiet periods Punctual and presentable Articulate and very professional communication skills Team player and approachable. Education Educated to degree level (desirable) Relevant I.T qualifications (desirable) Please note that only candidates with the legal right to work in the UK will be considered.